Job Description

As the Service Business Manager, you will lead and manage a team of Field Service Engineers and Service Technicians to ensure the successful implementation, installation, repair, calibration, and support of both Agilent and non-Agilent hardware, software, and network products. Your role is crucial in understanding and fulfilling customer needs through the development of tailored services, efficient delivery processes, and ongoing support.

Key Responsibilities:

• Oversee the performance and development of Field Service Engineers and Service Technicians, ensuring high-quality service delivery.
• Create and implement strategies that enhance customer satisfaction and drive profitable revenue growth.
• Foster partnerships with internal and external support organizations to optimize service delivery and operational efficiency.
• Ensure compliance with Agilent’s customer/vendor credentialing requirements for site access, which may include background checks, drug testing, vaccinations, and other necessary protocols.

Job Level Description:

• Lead and manage team operations, defining roles, responsibilities, and resource requirements based on team expertise.
• Align functional policies, processes, and projects with the tactical business plan.
• Autonomously resolve technical and operational challenges within the department.
• Manage conflicting priorities and provide guidance on complex assignments.
• Develop operational plans, administer budgets, and set performance standards to achieve departmental and organizational goals.
• Collaborate with various stakeholders on organizational objectives and lead projects that impact multiple teams.

Qualifications

• Proven experience in managing service teams in a technical environment.
• Strong understanding of customer service principles and operational excellence.
• Excellent leadership, communication, and interpersonal skills.
• Ability to navigate complex challenges and prioritize effectively.

Join us at Agilent Technologies and play a pivotal role in delivering exceptional service to our customers!
Application:
This is a prioritized hire so please forward your application and CV as soon as possible.

Additional Details

This job has a full time weekly schedule.
Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

25% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support