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  Trust. We earn the trust of our team, customers, creators, and partners through transparency, predictability, and integrity.
• Diversity. Bringing diverse perspectives to the table results in stronger outcomes. All are welcome.
• Value. Through our words and actions, we strive to create tangible value for our customers and peers. We only succeed when our community succeeds.
• Ownership. We lead with action. We take pride in solving the hardest challenges and feel accountable for our commitments.
• Mutual success. We share goals with each other and with our clients. Alignment, collaboration, and empathy are the cornerstones of our success.

Responsibilities

• Demonstrate a deep understanding of our products and services to provide expert guidance to users
• Facilitate the onboarding process for new customers, including account setup and implementation
• Conduct training and working sessions with customers to optimize their utilization of the Traackr platform
• Deliver timely and clear responses to users, utilizing problem-solving skills to efficiently address complex technical issues through our support interface, Intercom
• Collaborate with internal teams (data, engineering, product) to escalate and resolve customer issues effectively
• Work closely with Customer Success Managers and the Operations team to align our service level with company strategy
• Identify recurring issues and gather customer feedback to contribute to product improvement, providing valuable insights
• Assist the broader Customer Success team with various ad-hoc client projects such as usage and adoption reporting, presentation creation, and account analysis
• Ensure consistent delivery of service that surpasses customer expectations while maintaining a consistently professional and helpful demeanor

Requirements

• Bachelor's degree
• Exceptional written and verbal communication skills are essential for supporting clients across multiple channels (email, online chat, virtual meetings, presentations) and collaborating effectively with internal teams spanning diverse geographies.
• Must have the ability to tailor communication to different audiences and simplify complex topics to enhance understanding.
• Demonstrated proficiency in public speaking and delivering compelling presentations.
• Strong analytical skills, adept at using Microsoft Excel or Google Sheets.
• Genuine passion for technology and a keen interest in exploring product intricacies.
• Essential qualities include self-motivation, quick learning ability, resourcefulness, attention to detail, and a collaborative mindset.
• Fluent in English, French, and Spanish

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  Competitive Salary
• Remote Work Options with Hybrid Flexibility and Home Office Set-Up Stipend
• Coworking Office Subscription for Collaborative Spaces
• Comprehensive Health, Dental, and Life Insurance Coverage for You and Your Dependents*
• Open Vacation Policy and Flexible Holiday Schedule to Suit Your Needs
• Paid Parental Leave to Support Quality Time with Your Loved Ones
• Career Development, including Internal and External Training Opportunities

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  Benefit programs vary by country/state of residency, are subject to eligibility requirements, and may be modified occasionally. Ask for more details about benefits in your specific region.