The Division of Geriatrics is seeking a Program & Operations Manager to implement a new program funded by the U.S. Department of Health & Human Services (DHHS) Centers for Medicare & Medicaid Services (CMMS). The Guiding an Improved Dementia Experience (GUIDE) Model will test whether providing an alternative payment methodology for participating dementia care programs to deliver a package of care management and coordination, caregiver education and support, and GUIDE Respite Services to Medicare beneficiaries with dementia and their caregivers reduces expenditures while preserving or enhancing quality of care. The GUIDE Program & Operations Manager will apply extensive knowledge in the field of healthcare services, social services, and healthcare delivery to oversee all program implementation functions, including adherence to ambulatory care clinical, regulatory, and operational practices. The GUIDE Program & Operations Manager will coordinate and monitor the day-to-day operations of the program, including organizing and supporting other staff in their roles, in conjunction with the Medical Director and other members of the program implementation team. The GUIDE Program & Operations Manager will implement projects of varying, and sometimes large scope and high degrees of complexity, such as setting up a training program for new care navigators or coordinate with outside organizations to help patient’s access services. They are a leader who will work independently and will often troubleshoot issues that are unpredicted. The GUIDE Model is designed to enhance the quality of care of people living with dementia by improving their quality of life and reducing the strain on their caregivers. A successful candidate for this position is an expert in the field of healthcare, healthcare systems and delivery, social services, program administration, and working with vulnerable populations. Candidates who have direct experience working in the field of Alzheimer's disease and related dementias are preferred.The final salary and offer components are subject to additional approvals based on UC policy.
To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)
Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.
For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

The Division of Geriatrics’ work is grounded in a deep commitment to and respect for older persons from diverse backgrounds and lived experiences. We are specialists in aging. Our expertise is in optimizing the health of older individuals. We work in the community and on virtually every UCSF campus – Parnassus, San Francisco VA Health Care System, Zuckerberg San Francisco General Hospital, Mission Bay, and UCSF Center for Geriatric Care. The Division has over 130 employees including faculty, volunteer clinical faculty, fellows, staff, student interns and volunteers. We are deeply committed to, and will champion, diversity, equity and inclusion as our core mission. We will nurture and grow a culture in which everyone from all backgrounds is welcomed, supported, respected, and valued!

• Bachelor's degree in related area and five or more years of relevant experience and / or equivalent experience / training.
• Advanced knowledge of data analysis, research and reporting, particularly methods used in ambulatory care clinics.
• Ability to perform all commonly applicable functions in the Microsoft Suite. Skills in data management. Advanced knowledge of organization's relevant healthcare and clinic operations information technology, including billing systems and medical record documentation. Ability to teach others.
• Advanced organizational and complex project management skills. Ability to lead a team, prioritize personal and team tasks and see projects through from inception to completion on schedule. Exceptional customer service, analytical, planning, problem-solving, interpersonal and team-building skills. Ability to effectively persuade and negotiate results in complex situations.
• Advanced interpersonal skills. Skills to work collaboratively; coordinate and integrate with others throughout the organization. Successful experience working with people with a wide range of backgrounds and skills.
• Advanced communication skills; includes verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills. Demonstrated ability to clearly and concisely communicate about operations and advocate for the program.
• Proven ability to apply knowledge of policies and procedures and related legislative, accreditation, licensing and compliance environments to assess and monitor program operations to recommend improvements in clinic processes
• Advanced knowledge of the clinical and operational processes relevant to patient care workflows and processes, especially regarding patient referrals to community organizations. Advanced understanding of older adults or dementia, and maintains a broad range of clinical expertise in theory and best practices of clinical practice..

• Speaks Spanish, Mandarin, Cantonese.
• Licensed Master Social Worker (LMSW), Associate Clinical Social Worker (ASW), or Licensed Clinical Social Worker (LCSW)

• Licensed Master Social Worker (LMSW), Associate Clinical Social Worker (ASW), or Licensed Clinical Social Worker (LCSW) Preferred

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Campus

004174 AMBUL CARE ADMSTN CRD 4

Project Management

99 - Policy-Covered (No Bargaining Unit)

Contract

75%

30-Jun-2025

Mission Bay (SF)

Days, Variable

Variable

Monday-Friday, hours variable