• Support Elekta Global Field Service operations at regional and national level for escalated service cases.
• Investigate complex problems, identify root causes and support corrective action plans.
• Provide onsite service assistance as required.
• Service lead in design and development projects:
• Provide input on all aspects of serviceability, reliability, usability, quality and lifecycle costing.
• Define the service parts list.
• Create and validate installation and servicing procedures.
• Create technical course material.
• Define Elekta service employee certification programs.
• Define and execute the regional hand over activities such as first in country installations.
• Support knowledge management and transfer into regional service groups.
• Deliver technical training courses.
• Onsite certification of Elekta service engineers.
• Proactively monitoring the performance of the global installed base
• Analyse customer feedbacks and complaints as part of post-market surveillance activities.
• Identify trends and improvement opportunities to improve system reliability and performance

• Bachelor’s degree in electronics, mechatronics, medical engineering or relevant working experience.
• Min 5 years hands-on experience in a technical service environment.
• Experience in the medical capital equipment industry and/or heavily regulated environment is preferred.
• Strong analytical skills.
• Hands-on nature with a goal to get the job done.
• Affinity with software products and IT networks.
• Excellent communication skills (written and verbal) with strong desire to share knowledge and experience.
• Excellent in speaking and writing in English. Other languages would be an advantage.
• High standard of interpersonal skills, based on a strong ethical standard, values and good judgement.
• Persistent and persuasive behavior to own and drive cross-functional initiatives.
• Collaborative mindset.
• Must be willing and able to travel up to 20% of the time.

• Opportunity to work with a proactive and supportive team
• Hybrid work option (you are required to work on location at least 3 days/week)
• Excellent Medical, Dental and Vision coverage
• 401k, paid Vacation and Holiday
• A health of additional benefits including wellness reimbursement, tuition reimbursement and flexible spending account
• Opportunity to work on cutting edge in medical advancement.
• Close-knit company culture
• Upward mobility