France Job Openings
CoStar Group
Systems Support Specialist – Paris, France
Paris
FULL TIME
September 13, 2024
Job Description
COSTAR GROUP -SYSTEMS SUPPORT SPECIALIST - PARIS
We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.
We are looking for an experienced System Support Specialist to join our team. In this role, you will help improve the productivity of Co Star Group employees by being the single point of contact for information and problem resolution in Paris, France. This is accomplished by diagnosing and resolving problems with hardware, third-party and proprietary software, LANs, and servers in a timely and professional manner via telephone, email, remote tools and hands-on support.
Great customer service should be your motto by being a self-starter, problem solver and excellent communicator. You can juggle multiple projects, each urgent and competing for your time.
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Provide guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed and maintained by the company for all Paris based staff on site & for Remote staff across APAC, EU & North America
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Participate in telephone support rotation providing support to users in offices across Remote staff across APAC, EU & North America via remote assistance tools
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Document problems and solutions in the Service Desk ticketing system
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Inform management of potential problems and identifies problem trends
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Create and maintain computer images
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Install hardware and peripheral components such as monitors, keyboards, printers, hard drives etc.
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Install, configure, maintain and upgrade computer hardware and software.
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Provide videoconference administration and support.
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Any other duties and special projects as assigned
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Bachelor's degree from an accredited college in IT or a related field of study
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At least 3 years of experience in corporate IT or Service Desk.
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Experience implementing TCP/IP at the workstation level
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Experience supporting Windows 11 workstations, Macs, Active Directory, Microsoft Office Suite and Windows File Permissions.
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Ability to lift/move equipment up to 100 lbs
PREFERRED QUALIFICATIONS
Working at Co Star Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. As well as having a fantastic pathway to develop professionally within Co Star, other perks include 26 days annual leave, and competitive remuneration packages!
Co Star Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing
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