Germany Job Openings

AccuService, s.r.o.

Chinese-Speaking Customer Service Specialist - Automotive Industry (Arnstadt, Germany)

Arnstadt

FULL TIME

August 26, 2024

ACCU EMEA, a member of the Accu Service Group, provides advanced solutions for supply chain quality management. We ensure the full package of services from customs clearance & storage to after-sales one-stop service! Our core services encompass sorting and rework, inspection, precise 3D measurements, and on-site resident engineering activities across the whole EMEA region. We can tailor third-party warehousing and logistics solutions to fit your specific business needs, mainly in the automotive, consumer electronics, electromechanical, renewable, e-mobility/e-battery, and aerospace industries.
For more information, you can check our website: www.accu-group.eu
Are you passionate about delivering exceptional customer service and fluent in Chinese? We are looking for a dynamic Chinese-Speaking Customer Service Specialist to join our team in Arnstadt, Germany, within the fast-paced automotive industry. This role is ideal for a proactive and detail-oriented individual with a linguistic background and an interest in quality assurance.
Key Responsibilities:

Provide outstanding customer service to our Chinese-speaking clients, addressing inquiries and resolving issues promptly and effectively.
Collaborate with the internal team to ensure customer satisfaction and maintain high service quality standards.
Support quality control processes, ensuring that customer service procedures align with our commitment to excellence.
Assist with operational tasks as needed, contributing to the overall efficiency of the service department.

Daily Tasks:

Engage in standard customer service activities, including communication with clients and receiving requests via different channels.
Forward customer requests to the relevant operational departments and ensure that these requests are fulfilled promptly.
Monitor the fulfillment of customer requests and ensure compliance with quality standards.
Create and manage special reports, providing insights into service performance and identifying areas for improvement.
Address discrepancies, process changes, or customer complaints, ensuring swift and effective resolution.
Leverage any background in operations or quality assurance to enhance the overall customer service experience and support continuous improvement initiatives.

Requirements:

Professional proficiency in Chinese (Mandarin).
Fluent English; proficiency in other languages is an advantage.
Previous experience in customer service, preferably within the automotive industry.
Familiarity with quality assurance processes or previous experience in customer service would be great but it´s not necessary
Ability to work in a team-oriented environment and handle multiple tasks efficiently.

What We Offer:

A competitive remuneration
The opportunity to work in a dynamic, international environment within the automotive industry.
Ongoing professional development and the chance to grow within our company.

Location: Arnstadt, Germany
If you are a motivated professional looking to leverage your language skills and customer service expertise in a thriving industry, we would love to hear from you.
Apply now and join our team and make a difference in the world of automotive customer service!
Job Types: Full-time, Permanent
Work Location: In person

New Job Alerts

Newell Brands

Key Account Manager - eCommerce

Hamburg

FULL TIME

September 22, 2024

View Job Description

Löwenstein Medical SE & Co. KG

Embedded Software Tester (m/w/d)

Hamburg

September 22, 2024

View Job Description

Page Personnel - Germany

HR Trainee (m/w/d)

Frankfurt am Main

FULL TIME

September 22, 2024

View Job Description

Löwenstein Medical SE & Co. KG

Mitarbeiter (m/w/d) Montage Medizintechnik

Hamburg

September 22, 2024

View Job Description

Page Personnel - Germany

Kreditorenbuchhaltung - Bildungseinrichtung

Munich

FULL TIME

September 22, 2024

View Job Description

TAKRAF GmbH

QualitÃ¤tsmanager (m/w/d)

Lauchhammer

FULL TIME

September 22, 2024

View Job Description

JPMorganChase

Global Corporate Banking - Germany Relationship Executive - Executive Director (all genders)- Frankfurt

Berlin

FULL TIME

September 22, 2024

View Job Description

JPMorganChase

2025 Military Transition Programme Germany

Berlin

FULL TIME

September 22, 2024

View Job Description

International SOS

Administrative Assistant Lead

September 22, 2024

View Job Description

Page Personnel - Germany

Sachbearbeiter/-in (w/m/d) Debitorenbuchhaltung

Munich

FULL TIME

September 22, 2024

View Job Description

Looking for similar job?

KBR

LCV APS-2 Germany: Associate IT Customer Support Technician - Contingency

Dülmen

FULL TIME

August 7, 2024

View Job Description

Majorel Münster GmbH

Customer Service Representative English (m/f/d) - 100% Homeoffice

Münster

August 8, 2024

View Job Description

Crytek GmbH

Junior Customer Support Representative (Onsite in Frankfurt)

Frankfurt am Main

August 17, 2024

View Job Description

CCM Hockey

Customer Service Representative - Munich, Germany

Munich

August 19, 2024

View Job Description

Taskrabbit

Customer Success Manager, Germany (remote)

August 19, 2024

View Job Description

NVision Imaging Technologies

Customer Service Representative (m/f/d)

FULL TIME

August 10, 2024

View Job Description

See What’s New: AccuService, s.r.o. Job Opportunities

AccuService, s.r.o.

Resident Engineer

Rastatt

Administrative Assistant Lead

September 22, 2024

View Job Description

Page Personnel - Germany

Sachbearbeiter/-in (w/m/d) Debitorenbuchhaltung

Munich

FULL TIME

September 22, 2024

View Job Description