What you'll do

• Be hands on - plan, track and proactively manage strategic and customer projects
• Line manage customer experience engineers who are the first port of call for our customers during the onboarding and support processes
• Ensure features transition safely into production, and help our teams in keeping our production system healthy using Lean principles in a Dev Ops environment
• Coordinate across time zones with our multiple long-standing product teams to proactively manage dependencies and drive cross team collaboration to deliver the project outcomes
• Provide Lean and Agile coaching both within the delivery teams and throughout the Company
• You will provide a healthy balance between delivery and sustainability, developing a healthy delivery culture which will increase employee engagement
• You will continuously find ways to make work and results more visible, help to remove blockers and impediments to delivery
• You will help the teams (and the wider organization) answer delivery questions using actionable data.
• You will develop highly effective team dynamics.

What you'll need

• Experience of Agile or Lean program delivery at scale, across the product lifecycle
• fluent English AND German required
• Technical mindset, experience in the energy supply sector and with customer journeys
• A deep knowledge of Agile & Lean principles and able to talk confidently about the importance of the Agile technical practices, Lean UX and Dev Ops cultures.
• Established and executed programs of work, managing budgets over £1m/year.
• A track record of being an expert facilitator with extensive experience of developing individuals & teams and navigating conflict.
• Significant experience dealing with corporate customers, setting and managing expectations and effectively dealing with issues.
• Excellent communications, collaboration and presentation skills
• Effective risk management and negotiation skills - able to balance competing demands to ensure best overall outcome.
• Eye for detail, with a very clear and organized approach to delivery.
• Able to demonstrate significant aptitude for line management: target setting, performance reviews & professional development.
• Strong influencing skills and ability to challenge traditional ways of thinking
• We're ideally looking for somebody to be based out of either Berlin or Munich