Germany Job Openings
Intellias
Client Executive Director for Retail
October 9, 2024
Dariia Ulianova
- Serve as the lead point of contact for all strategic discussions with the customer with the aim to profitably grow the customer account via upselling and cross-selling opportunities.
- Build and maintain strong, trustful, long-lasting client relationships.
- Negotiate contracts and close agreements to maximize profits.
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
- Work in close collaboration with delivery teams to ensure the timely and successful delivery of our services according to customer needs and objectives.
- Share the responsibility for execution and customer satisfaction across the portfolio.
- Develop new business with existing clients and/or identify areas of improvement to meet targets.
- Drive account profitable and sustainable growth.
- Forecast and track key account metrics.
- Prepare reports on account status.
- Collaborate with sales and delivery teams to convert new leads and opportunities into customers and revenue streams as part of a pre-sales process.
- Assist with challenging client requests or issue escalations as needed.
- Strong understanding of the Retail market across vertical industries.
- Demonstrable understanding of the IT Outsourcing industry, its various service directions, sales cycles for different industries and company sizes, and modern software engineering technologies and frameworks.
- Savvy with latest B2B sales processes and buyer engagement techniques leveraging digital and social tools that build pipeline.
- Experience selling into mid-market and large enterprise customers in Europe, able to identify, navigate and build relationships among buying committees that gain sponsorship to win and book revenue.
- Strong presentation skills to be able to speak comfortably and effectively in front of large audiences at virtual or onsite events.
- Ideally, experienced in delivering client-focused solutions in accordance with customer needs
- Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail.
- Experience with global service delivery.
- Understanding of modern technology, services and business trends.
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