Chapter 2 uses a combination of people, processes, and technology to scale our clients' businesses. We have redefined the traditional RPO model to achieve fast, economical, and exceptional results. Our holistic approach combines dedicated embedded talent, best-in-class technology, and employer branding solutions across all sectors. With a global presence in the UK, Germany, South Africa, the USA, and India, we work with industry leaders like Zalando, Wayfair, Birkenstock, and Grammarly.
As we continue to grow rapidly, we are seeking a Client Services Manager to play a pivotal role in driving the success of client partnerships and overseeing talent acquisition teams delivering results for our German clients. Reporting to the Managing Director – DACH Region, the Talent Director will manage relationships with key clients, ensuring excellence in service delivery while leading recruitment teams. This role has a strategic emphasis on client retention and growth, team leadership, and operational excellence in talent acquisition, with a focus on RPO solutions.

What You Will Do:

Client Relationship Management:

• Serve as the primary point of contact for client relationships, ensuring delivery meets or exceeds client expectations.
• Identify opportunities for growing and retaining client accounts, acting as a Customer Success Director to ensure seamless implementation and ongoing service excellence.
• Lead and participate in client review meetings, including monthly business reviews to assess performance and discuss opportunities to add additional value.
• Work closely with clients to uncover opportunities for increased value, thereby driving revenue and account expansion.

Talent Acquisition Strategy & Operations:

• Oversee the implementation of new accounts and ensure the continuous improvement of existing client accounts.
• Develop and execute robust talent acquisition strategies to meet client hiring needs and business goals, leveraging data-driven insights to improve recruitment processes.
• Collaborate with leadership to implement best practices, streamline operations, and ensure cost-efficient delivery across all client engagements.
• Utilize data and analytics to drive decision-making, monitor performance, and provide actionable insights to clients and internal stakeholders.

Team Leadership & Development:

• Build, manage and mentor a talent acquisition team of 15-20 members, driving performance and ensuring team alignment with company goals.
• Lead, coach, and develop a high-performing talent acquisition team to deliver excellent results in line with client expectations.
• Foster a culture of accountability, collaboration, and continuous improvement within the team.
• Provide mentorship and professional development opportunities for team members, supporting their growth and retention within the company.

Who You Are:

• 12+ years of experience in Talent Acquisition, with at least 5 years in leadership roles and a proven track record of building, inspiring and leading large talent acquisition teams (15-20 members) across multiple locations.
• Strong understanding of the talent landscape in Germany, including market trends and recruitment challenges, ideally within a combination of RPO, agency, and in-house recruitment environments.
• A hands-on leader with the ability to manage teams, drive performance, and create an environment of collaboration and continuous improvement.
• Proven ability to implement effective recruitment strategies and utilize data-driven insights to optimize talent acquisition operations.
• Excellent relationship management skills with a client-centric approach, adept at managing complex client relationships, understanding their needs, and delivering tailored recruitment solutions.
• Strong commercial mindset with a demonstrated ability to drive client satisfaction while growing and retaining client accounts.
• Excellent communication skills in English, with the ability to build and maintain relationships with both internal stakeholders and external clients. Fluency in German is a significant plus.
• Proven experience in a high-growth, fast-paced environment, navigating change while maintaining a focus on operational excellence.

Why Chapter 2?

Chapter 2 is redefining how businesses approach recruitment and talent acquisition. As a Talent Director for Germany, you will be at the forefront of this evolution, leading teams and shaping the future of talent delivery for some of the most exciting brands in the DACH region.
We offer a competitive salary, performance-based incentives, and the opportunity to work in a dynamic, supportive, and rapidly growing global team. Join us and be part of our mission to deliver fast, exceptional, and economical talent solutions that drive success for our clients and their businesses.