Germany Job Openings
stichd
Collection Representative (Germany)
Düsseldorf
FULL TIME
August 11, 2024
- Follow-Up on Payments: Contact customers via phone, email or other communication channels to follow up on overdue payments and document this in SAP.
- Payment Arrangements: Negotiate payment plans or alternative payment arrangements with customers who are experiencing difficulties in paying their invoices on time.
- Record Keeping: Maintain accurate records of customer payments, outstanding balances, and payment agreements.
- Customer Queries: Respond to customer inquiries regarding invoices, payments, and account balances.
- Credit Limit Monitoring: Regularly review business partners to ensure that credit limits are being respected and not exceeded and create, together with Sales, new Credit Limit Requests if needed.
- Collaboration with Sales, Sales Support and Finance Team: Coordinate with the Sales, Sales Support and Finance team to address any issues related to invoicing, payments, or customer accounts.
- Reporting: Prepare regular reports on collections performance, aging of receivables, and any potential risks to cash flow for Sales and Sales Support.
- Dispute Resolution: Resolve billing disputes or discrepancies in a timely and professional manner.
- Process Improvement: Identify opportunities to streamline collections processes and improve cash flow efficiency.
- Compliance: Ensure compliance with company policies and legal requirements related to collections management.
- Relationship Management: Build and maintain positive relationships with customers while also ensuring that the company's financial interests are protected
- Strong collaboration with the Finance team, to ensure optimal collections management and to align on priorities.
- Other accruing relevant activities and/or projects.
Your Talent
- Recognized degree / college/ Bachelor’s degree
- Min 3 years of experience in a similar position
- English on proficiency level
- Ability to analyze complex payment issues, identify root causes of overdue accounts, and develop solutions to resolve them efficiently.
- Excellent verbal and written communication skills are essential for interacting with customers, negotiating payment arrangements, and resolving disputes professionally and tactfully.
- Attention to detail
- Understanding of financial principles
- Commercial; the ability to balance between the financial and commercial interests
- Ability to collaborate effectively with cross-functional teams
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