Germany Job Openings

Grover
Collections Specialist (German speaker) (m/w/x)
Berlin
October 7, 2024
About Grover
Unlock the future of tech with Grover! We're revolutionizing access to cutting-edge technology, offering affordable and sustainable solutions through flexible tech rental subscriptions. No deposits, no commitments—just the latest tech on-demand, exactly when and where you need it. Join us in transforming the tech landscape across Germany, Austria, Spain, and The Netherlands. Your journey to limitless possibilities begins with Grover!Our Mission & Vision
To date, Grover has circulated over 1.2 million devices, employs over 400 people, and stands as one of the fastest-growing scale-ups in Europe. We hit Unicorn status in 2022, and are scaling internationally!We're proud to champion a more sustainable way to use tech. With an average of 3-4 rental cycles per device depending on the category, we estimate that the rental of our portfolio from 2015-2021 resulted in 160,000 fewer e-waste products and about 250 tons of e-waste.
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Contact customers via phone and email to inform them of overdue payments
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Plan a course of action to recover outstanding payments
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Negotiate payoff deadlines or payment plans
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Respond to customer queries
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Investigate and resolve discrepancies
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Update account status and database
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Alert superiors of debtors unwilling or unable to pay when necessary
- Ideally 1+ years experience in Debt Collection
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Customer service oriented
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Basic understanding of accounting principles
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Ability to multitask and work with targets and tight deadlines
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Experience with MS Office and Salesforce
- Excellent communication and negotiation skills
- Fluent in German (C1 min) and English skills
- Hybrid model with 30 days per year to work abroad
- 28 days of paid vacation, plus another additional day after 3 & 4 years
- BVG monthly discount to drive you anywhere in Berlin
- Company Pension Scheme and a top-up to Parental Leave (for both parents)
- Online Mental Wellness support with Nilohealth
- Urban Sports Club or Class Pass Corporate Discount
- Annual learning budget of 1000€
- 1 Paid Volunteering Day per Month
- Online German Classes through Language Hero and Babbel subscription
- Exclusive Grover Tech discount for you & your loved ones
- A diverse global team of 72 nationalities (and counting!)
We are looking forward to e-meeting you!
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