Customer Excellence Teams Director - Germany

Germany Job Openings

SD Worx

Berlin

October 22, 2024

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring people solutions to life, so companies of any size can turn Human Resources into a source of value for the business and the people in it.
Our people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent. Are you ready to join us?

What do we have to offer?

An attractive salary based on your experience and achievement. A
A dynamic environment: flexible working hours and working from home – everything is negotiable
Learning opportunities: through an individual development plan and professional training
Career growth: whether you want to become more of an expert in your field our you want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

About the role:
You are responsible for leading and directing the delivery of the German Market of SD Worx.

The Customer Excellence Teams are the reference in customer success for HR & payroll solutions in Europe, enabled by a frictionless digital-human service delivery. Our more than 3,600 people operate across 18 countries, delivering our full product portfolio to provide great outcomes for medium and enterprise-sized customers and their employees.
You will have the full responsibility over achieving the short and medium-term financial and operating objectives set by the overall corporate business plan and delivering on our customer promise to our clients. In that sense you will lead, direct, and control the day-to-day activities and review opportunities to enhance operations in order to optimise productivity and business growth. Next to running & growing our business, you will be a key contributor to our strategic plan. This plan will need to include the transformation of our local businesses which entails further expanding our service portfolio, digitizing our ways of working and internationalizing our service delivery model.
You will be a key member of the international Customer Excellence Leadership team that sets out the strategic priorities across SD Worx.
Reporting line:

COO
Close collaboration with the Executive Vice President Germany (responsible for Sales & overall health of the business) and the Products leaders (responsible for Product development)

Your Profile:

Senior sales, operational and technological management experience

Demonstrable experience of successfully developing smartshore, nearshore and offshoring capabilities

Considerable experience in influencing senior managers where no line control exists

Experience of managing/overseeing large projects/organizations

Demonstrable track record of meeting and exceeding budgetary objectives

People oriented

Understanding of financial modelling

From many places, we work as one, moving from better to best together.

SD Worx lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.

We regret to inform you that this job opportunity is no longer available as it has expired

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