Apply for Customer Success Manager Role at Hult EF Corporate Education

Germany Job Openings

Hult EF Corporate Education

Customer Success Manager

Düsseldorf

PART TIME

November 13, 2024

Job Title: Customer Success Manager

Part-time 20 hours

Temporary 12 months with a possible extension of 6 months

Office Location: Düsseldorf or Berlin

Who are we?

EF Corporate Learning is the world’s first and largest corporate language training provider. Delivering language training for organizations since 1965 and with 20+ million learners trained online since 1996, our legacy and global scale are unmatched. Many of the 3,000+ multinational organizations we serve have partnered with us for over 15 years.

Our award-winning method is designed using the largest dataset of language learners in the world, drawing from 2.2+ million English assessments, 5+ million live private classes yearly, and countless more learners enjoying structured self-study every day. The result is a learning experience with 3x better engagement and learning progress, helping your teams find their voice, faster.

The Opportunity

If you would like to join us, Team Germany is looking for a Customer Success Manager (CSM) to lead the implementation and delivery of language and intercultural communication training programs at some of the largest international companies in the Germany. In this role, your day-to-day work will vary tremendously – enabling you to serve as a consultant, project manager and internal ambassador for your clients. The successful candidate is incredibly organized and customer-driven, has a mindset of nothing is impossible and is eager to build a career in a rapidly growing and innovative education company.

Key responsibilities

Implement learning programs, building client loyalty and satisfaction
Work with existing and potential clients to define clear KPIs and deliverables
Monitor KPIs and report to clients on success of learning programs to drive results, identify actions for continuous improvement, achieve renewals and assist in growing the accounts
Foresee and react to problems rapidly with creative solutions
Provide project management skills and advice to sales teams during tenders
Collaborate with colleagues around the world to improve our processes and programs

The skills & experience we look for

3 years B2B client facing project management
Exceptional communication and relational skills
Excellent project management and organizational skills to keep on top of deadlines
Client service mindset, passionate about client success and satisfaction
Ability to evaluate, prioritize and manage multiple internal and external requests
Strong analytical skills and ability to uncover stories behind the data (Microsoft excel is your friend!)
Fluent in German and English, with other languages being a bonus
Experience working in education and/or with HR stakeholders is a plus
Passion for learning, both for yourself and, on a bigger scale, for organization

To thrive at EF, you will be

Proactive, with a strong entrepreneurial spirit and ideas to put forward
Able to perform in a fast-paced and target driven environment
Decisive and able to take calculated risks when necessary

What we offer

Regular opportunities for personal and professional development within an organization that is growing rapidly
A truly multinational environment with talented and inspirational colleagues
Competitive compensation scheme
30 days paid holiday each year
Flexibility to work from home 60% and office 40%

About us:

With campuses and offices in over 50 countries, including the beautiful Ashridge House outside London, we offer a truly global and collaborative environment.

Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day.

EF Corporate Learning is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, disability, parental status, identity, experience and everything else that makes you unique.

Find out more: corporatelearning.ef.com

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We regret to inform you that this job opportunity is no longer available as it has expired

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