Germany Job Openings
Tulip Interfaces
Customer Success Manager, Life Sciences Digital Transformation
Munich
October 4, 2024
A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany and Hungary. Focused on composable, human-centric solutions for industrial environments, Tulip is disrupting the MES category and has been recognized as a World Economic Forum Global Innovator. Tulip has also been named one of Energage's Top Workplaces USA and one of Built In Boston's "Best Places to Work" and "Best Midsize Places to Work" for 2023.
About You:
- You like to solve problems. Amid uncertainty, you develop an independent perspective, and know how to structure information and initiatives to make them meaningful.
- You communicate clearly across levels, with people from the shop floor to engineering managers to c-level executives
- You have direct experience with implementing manufacturing shop floor change, or implementing business information technology systems to operational environments
- You are customer-focused and excited to partner with customers to deliver measurable impact
- You Google your way out of most problems, and understand that every customer sees the world a bit differently
What skills do I need?
- BA/BS (MBA/Masters preferred)
- Direct experience with implementing change in manufacturing and operations in
- 4+ years of experience in Account Management, Customer Success (Saa S Customer Success preferred), Management Consulting, or other client-facing roles in the Life Sciences industry, specifically in pharmaceuticals
- Experience working in Gx P environments with understanding of software validation processes and requirements
- Experience creating and leading executive presentations, and experience working with enterprise corporations and multicultural business environments
- Experience coordinating and leading action among cross-functional teams (e.g. Sales, Product, Engineering, Marketing, Professional Services)
- Bias for action and client impact
- Professional fluency in English and either German OR French required
- Ability to travel (estimated 20%)
- Manage a portfolio of customer accounts, their usage and health relative to digital transformation with Tulip, and Tulip's relationship with each customer
- Guide customers to use Tulip as a tool to improve their operations through digitisation, including recommending use cases and tracking and communicating ROI
- Act as a trusted partner to customers to ensure and manage contract renewals and support commercial expansion
- Coordinate across internal teams, from Customer Support, Professional Services, Product Management, and Sales
- Build and improve internal processes and content, as mechanisms to scale up and mature the Customer Success function
- Customers
- Tulip's partners, who may also be supporting an account
- Customer Delivery and Support teams
- Sales
- Product Management
Working At Tulip
We know even great candidates experience imposter syndrome. Even if you don't match every requirement, applying gives you the opportunity to be considered.
We're building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:
EU Employees
- Mobility benefit & educational budget
- Company Equity
- Direct impact on product and culture
- Company equity
- Flexible work schedule and unlimited vacation policy
- Virtual company events and happy hours
- In-office catered lunches and stocked kitchen
New Job Alerts
Pava Partners Germany AG
Vice President/Director M&A (m/w/d)
Leipzig
FULL TIME
November 19, 2024
View Job Description
implantcast
Ingenieur:in / Meister:in / Techniker:in als Teamleiter:in Finish Medizintechnik
Buxtehude
November 19, 2024
View Job Description
Pwc Germany
Rechtsreferendar Legal (w/m/d)
Frankfurt am Main
FULL TIME & PART TIME
November 19, 2024
View Job Description
Pwc Germany
Praktikum / Werkstudent Legal (w/m/d)
Berlin
FULL TIME & PART TIME
November 19, 2024
View Job DescriptionLooking for similar job?
KBR
LCV APS-2 Germany: Associate IT Customer Support Technician - Contingency
Dülmen
FULL TIME
August 7, 2024
View Job Description
Majorel Münster GmbH
Customer Service Representative English (m/f/d) - 100% Homeoffice
Münster
August 8, 2024
View Job Description
Crytek GmbH
Junior Customer Support Representative (Onsite in Frankfurt)
Frankfurt am Main
August 17, 2024
View Job Description
CCM Hockey
Customer Service Representative - Munich, Germany
Munich
August 19, 2024
View Job Description
NVision Imaging Technologies
Customer Service Representative (m/f/d)
FULL TIME
August 10, 2024
View Job DescriptionSee What’s New: Tulip Interfaces Job Opportunities
Tulip Interfaces
Customer Success Manager, Life Sciences Digital Transformation
Munich
October 4, 2024
View Job Description
Tulip Interfaces
Enterprise Account Executive - Life Sciences - France
Munich
August 30, 2024
View Job DescriptionNew Job Alerts
Pava Partners Germany AG
Vice President/Director M&A (m/w/d)
Leipzig
FULL TIME
November 19, 2024
View Job Description
implantcast
Ingenieur:in / Meister:in / Techniker:in als Teamleiter:in Finish Medizintechnik
Buxtehude
November 19, 2024
View Job Description
Pwc Germany
Rechtsreferendar Legal (w/m/d)
Frankfurt am Main
FULL TIME & PART TIME
November 19, 2024
View Job Description
Pwc Germany
Praktikum / Werkstudent Legal (w/m/d)
Berlin
FULL TIME & PART TIME
November 19, 2024
View Job Description