Germany Job Openings
Infront Financial Technology GmbH
Customer Support Consultant (m/f/d)
Frankfurt am Main
FULL TIME
November 8, 2024
General information
Reference
2024-685Position description
Job title
Customer Support Consultant (m/f/d)Contract type
1 = fulltime - unlimitedAbout Infront
For 25 years, Infront has been helping financial leaders to make smarter decisions, faster. Today we do this as one of Europe's leading providers of market data and software – or Wealth Tech as we call it. Thousands of wealth managers, traders and other finance professionals rely on our suite of responsive tools powered by rich, reliable data. So they can think freely, move quickly and make confident calls that deliver returns. Together, we make peak performance possible.
At Infront, we emphasize work-life balance through our hybrid model. With nearly 500 team members representing over 30 nationalities, we are proud to foster a culture of diversity and inclusion We warmly encourage individuals of all backgrounds—regardless of race, religion, gender, age, or disability—to apply and be part of our team.
About the Role
As a Customer Support Consultant, you will be at the forefront of supporting and training our clients, including banks, brokerages, and other financial institutions, ensuring they have a seamless experience with our software products. You will engage with customers through multiple channels, collaborate with internal teams, and contribute to cross-functional projects that drive company-wide improvements.
Your key responsibilities include
- Delivering customer support and training to banks, brokerages, and Infront's direct clients through various channels, including telephone, support portal, and email.
- Collaborating closely with the Sales team to ensure exceptional service and maintain client satisfaction.
- Contributing to projects within the Client Services team.
- Participating in cross-functional projects to drive improvements across the organization.
- Testing new features and updates to Infront products to ensure quality and usability.
- Hosting webinars for both new and existing users to deepen product understanding and engagement.
- Providing constructive feedback to help develop Infront’s software solutions.
Who you are
- Higher education degree in Finance or IT.
- Business fluency in both German and English (written and verbal).
- Proficiency with general computer applications; comfort with testing and learning new software.
- Strong presentation and communication skills; an analytical and proactive problem-solver.
- Able to handle multiple tasks and exhibit a genuine enthusiasm for financial markets and technology.
- Comfortable working autonomously or as part of a collaborative team to achieve desired outcomes.
- Willing to take on responsibilities and contribute ideas proactively.
- Highly motivated to deliver outstanding customer service to both internal and external stakeholders.
- Prior experience in financial markets or within a financial software company is highly desirable.
Position location
Job location
Germany, FrankfurtCompany
Infront Financial Technology Gmb H (D)Candidate criteria
Languages
- English (3- Business fluent)
- German (3- Business fluent)
Handled by
Last name
PacinForename
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