Customer support (Internship or working student, DE+EN)

Germany Job Openings

Oska Health GmbH

Frankfurt am Main

PART TIME

October 15, 2024

Oska Health Gmb H - Digitales Medizinprodukt

Wir sind ein Tech Start-up im Gesundheitswesen um Menschen mit Nierenerkrankung zu helfen Ihre Gesundheit besser zu verstehen und zu managen.

Customer support (Internship or working student, DE+EN)

Remote

Remote, Europe (with the option to work from our office in Frankfurt).

Working field:

Who are we?

We’re a startup based between Germany and the UK that’s trying to make life better for people suffering from chronic kidney disease
We’re building one of the first algorithm-based behaviour change programmes that brings together technology and health coaches in an app that can be prescribed by doctors
Our system aims to delay and in some cases remove the need for dialysis and hospitalisations, hugely improving patient quality of life
We’re driven by our mission to improve patients’ quality of life
We’re welcoming, fun, open-minded and transparent

Who are we looking for?

You are patient with people who need your help and you are a good communicator.
You get tech (or as your parents or grand parents might say “IT”). Maybe you’re the one in the family that everyone goes to when they don’t know why their phone does something weird or they can’t print or their column in excel is too narrow.
You understand new concepts quickly and like to explain them to others in easy language
You’d love the opportunity to work within a multidisciplinary team and join a startup early on.
Hopefully you’re as enthusiastic as we are for the potential of health-tech and behavioural science in the support of chronic care patients.
You value clear, concise communication. You’re fluent in German. And you’re able to speak and write English to an advanced level as our team is working in English.
You are a great listener, and you ask good questions. You aren’t satisfied with answers like, “It’s how we’ve always done it”. You keep asking “Why?” until you really understand.

Key Responsibilities:
User IT Support:

Provide first-level support to users of our product, helping to troubleshoot and resolve technical issues.
Escalate complex issues to the second-level support team and work closely with them to ensure quick resolution.
Communicate empathetically with users who may not be tech-savvy, ensuring they feel supported and confident in using our service.

Internal IT Assistance:

Assist internal teams with IT-related tasks, including updating website content using our Content Management System (CMS).
Support data transfers and ensure accuracy in data handling, particularly where automation is not yet in place.
Collaborate with various teams to identify and resolve IT challenges, contributing to the continuous improvement of our internal processes.

Requirements:

Required Skills and Qualifications:

Currently enrolled in a university program in Multimedia, Medieninformatik, Digital Media or a related field in Germany.
Strong computer and IT skills, with the ability to quickly learn new tools and software.
Proficiency in German (for user communication) and English (for internal communication with the tech team).
Excellent attention to detail, with a proactive approach to identifying and solving problems.
Ability to empathise with users and communicate technical information in an accessible and friendly manner.
Curiosity and willingness to delve into issues to understand the root cause of problems.

What we offer:

Flexible, Remote Work: Work from anywhere within Germany, with flexible hours to fit your study schedule.
Learning & Development: Gain hands-on experience in IT support, project management and digital media, with plenty of opportunities for learning and growth.
Collaborative Team: Join a fun, supportive, and diverse team across Europe, with regular opportunities for cross-functional collaboration.
Future Potential: This role offers significant potential for career development, with opportunities to take on more responsibilities and grow within the company.

How to apply:

If you're passionate about IT and digital media, and you're excited about the opportunity to work in a remote, international team while completing your studies, we'd love to hear from you!
Please send your resume and a brief cover letter explaining why you're a great fit for this role to jobs@oska-health.com

We regret to inform you that this job opportunity is no longer available as it has expired

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Oska Health GmbH

Oska Health Gmb H - Digitales Medizinprodukt

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