Germany Job Openings
Textron Aviation
Customer Support Solutions
Düsseldorf
FULL TIME
November 14, 2024
Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation
Description
JOB SUMMARY:
The Customer Support Solutions will be detail oriented and analytical, will work as a part of the Customer Support team on all escalated and priority customer support matters. They interact with each functional group within aftermarket and customer service to ensure the Customer is receiving excellent service.
JOB RESPONSIBILITIES:
- Responsible for priority items and escalated matters within the customer support space including providing alternate part number options, IPC research related matters, lost shipment, shipment errors, and part invoice disputes, among other escalated items.
- Receives customer inquiries through multiline calls and emails and responds in a timely and accurate way.
- Collaborate with various functional areas to troubleshoot any issues and support each event with escalated priority and complexity in mind.
- Collect and report metrics to leadership along with identified measures to address trends.
- Customer metrics
- Part status
- Service and technical issues
- Use of technical knowledge will be used to assist customers with complex problem.
- Responsible for the authorization of return of goods.
- Must be able to make the determination whether to absorb cost of new part versus exchange part to ship to AOG customer.
- Properly identify AOG event and prioritize to ensure customer issue is resolved.
- Provide issue resolutions regarding critical parts, technical items, or service challenge for each AOG event using technical expertise and own discretion.
- Must be able to provide recommendations to complex issues with minimum direction.
- Represents the Customer Support space in providing thorough support with utmost professionalism.
- Log information into Sales Force in an accurate and timely manner.
- Generate reports from Sales Force and Power BI to present out to leadership with recommendations as needed.
- Support TAPD organization and any specific projects or objectives.
EDUCATION/ EXPERIENCE:
- Bachelor’s degree in business, aviation, or related field preferred with 2 years of relative experience, or in lieu of bachelor’s degree, minimum 4 years relevant experience required. Relative experience may include Aviation Logistics, Production Control and Logistics, Avionics Technician, A&P Mechanic, Field/Support Services, Aviation Customer Diagnostics Support at Textron Aviation or like-industry experience.
- Must be confident working independently without daily supervision
- Ability to anticipate customer’s needs
- Demonstrate dedication in meeting the expectations and requirements of internal and external customers
- Excellent written and verbal communication skills
- Good computer skills with basic Microsoft Suite experience
- Excellent customer service skills
Primary Location: Germany-North Rhine Westphalia-Düsseldorf
Job Function: Flight Operations
Schedule: Full-time
Job Level: Individual Contributor
Job Type: Experienced
Shift: First Shift
Job Posting: 11/14/2024, 5:36:04 AM
Job Number: 328818
New Job Alerts
Pwc Germany
Rechtsreferendar Legal (w/m/d)
Frankfurt am Main
FULL TIME & PART TIME
November 19, 2024
View Job Description
Pwc Germany
Praktikum / Werkstudent Legal (w/m/d)
Berlin
FULL TIME & PART TIME
November 19, 2024
View Job Description
implantcast
Ingenieur:in / Meister:in / Techniker:in als Teamleiter:in Finish Medizintechnik
Buxtehude
November 19, 2024
View Job Description
Pava Partners Germany AG
Vice President/Director M&A (m/w/d)
Leipzig
FULL TIME
November 19, 2024
View Job Description
Löwenstein Medical SE & Co. KG
Leiter entwicklungsbegleitendes Qualitätsmanagement für Medizinprodukte (m/w/d)
Hamburg
November 19, 2024
View Job Description
Havas Group
Werkstudent/in im Bereich Online/ Digital Marketing (all gender)
Frankfurt am Main
PART TIME
November 19, 2024
View Job Description
Schenk Tanktransport
Tankwagenfahrer (m/w/d) für die Ausfuhr technischer Gase
Leuna
FULL TIME
November 19, 2024
View Job Description
Pwc Germany
Juristischer Mitarbeiter Legal (w/m/d)
Saarbrücken
FULL TIME & PART TIME
November 19, 2024
View Job Description
SPIE Deutschland & Zentraleuropa GmbH
Kaufmann / Kauffrau als Teamassistent m/w/d
Georgsmarienhütte
FULL TIME
November 19, 2024
View Job DescriptionLooking for similar job?
KBR
LCV APS-2 Germany: Associate IT Customer Support Technician - Contingency
Dülmen
FULL TIME
August 7, 2024
View Job Description
Majorel Münster GmbH
Customer Service Representative English (m/f/d) - 100% Homeoffice
Münster
August 8, 2024
View Job Description
Crytek GmbH
Junior Customer Support Representative (Onsite in Frankfurt)
Frankfurt am Main
August 17, 2024
View Job Description
CCM Hockey
Customer Service Representative - Munich, Germany
Munich
August 19, 2024
View Job Description
NVision Imaging Technologies
Customer Service Representative (m/f/d)
FULL TIME
August 10, 2024
View Job DescriptionSee What’s New: Textron Aviation Job Opportunities
Textron Aviation
Customer Support Solutions
Düsseldorf
FULL TIME
November 14, 2024
View Job Description
Textron Aviation
2025 Entry Level - Sales Development Program - Europe
FULL TIME
September 1, 2024
View Job Description
Textron Aviation
2025 Entry Level - Sales Development Program - Europe
FULL TIME
September 1, 2024
View Job Description
Textron Aviation
Certifying Staff B2 (m/w/d) - Düsseldorf
Düsseldorf
FULL TIME
August 28, 2024
View Job Description
Textron Aviation
Customer Support Analyst – ProAdvantage- Düsseldorf
Düsseldorf
FULL TIME
August 6, 2024
View Job DescriptionNew Job Alerts
Pwc Germany
Rechtsreferendar Legal (w/m/d)
Frankfurt am Main
FULL TIME & PART TIME
November 19, 2024
View Job Description
Pwc Germany
Praktikum / Werkstudent Legal (w/m/d)
Berlin
FULL TIME & PART TIME
November 19, 2024
View Job Description
implantcast
Ingenieur:in / Meister:in / Techniker:in als Teamleiter:in Finish Medizintechnik
Buxtehude
November 19, 2024
View Job Description
Pava Partners Germany AG
Vice President/Director M&A (m/w/d)
Leipzig
FULL TIME
November 19, 2024
View Job Description
Löwenstein Medical SE & Co. KG
Leiter entwicklungsbegleitendes Qualitätsmanagement für Medizinprodukte (m/w/d)
Hamburg
November 19, 2024
View Job Description
Havas Group
Werkstudent/in im Bereich Online/ Digital Marketing (all gender)
Frankfurt am Main
PART TIME
November 19, 2024
View Job Description
Schenk Tanktransport
Tankwagenfahrer (m/w/d) für die Ausfuhr technischer Gase
Leuna
FULL TIME
November 19, 2024
View Job Description
Pwc Germany
Juristischer Mitarbeiter Legal (w/m/d)
Saarbrücken
FULL TIME & PART TIME
November 19, 2024
View Job Description
SPIE Deutschland & Zentraleuropa GmbH
Kaufmann / Kauffrau als Teamassistent m/w/d
Georgsmarienhütte
FULL TIME
November 19, 2024
View Job Description