• Developing standards, systems and best practices for content creation, distribution, maintenance, content retrieval and content repurposing across the Brand’s content supply chain eco-system.
• Leverage AI, technology and automation to ensure content is optimized for effectiveness and pharma sales and marketing channels (owned and paid).
• Map out a content strategy and continuously evolve in line with the business goals and support the delivery of content.

• Assess the digital maturity of an organization through stakeholder interviews, discovery and industry benchmarking
• Evaluate content strategy and operations maturity levels and advise on process and technology-based improvements
• Analyze performance and preference data from a variety of marketing tactics from a variety of channels and execution types, and translate it into valuable insights and recommendations
• Establish tagging nomenclature for digital assets
• Lead day-to-day delivery of projects including client engagement and communication, quality control of deliverables, team performance and management of timings / budget
• Ensure seamless collaboration between client teams, offshore delivery teams and other stakeholders within the content ecosystem such as agencies
• Proactively identify and recommend opportunities to innovate clients’ content strategies, processes and technology platforms
• Support senior leaders to define the vision for how ZS can leverage its suite of technology and AI-based content solutions to support clients in realizing these innovation opportunities, including implications from a people, process and platforms perspective
• Take the lead on translating that vision into project proposals, including articulation of the solution, delivery approach, timings and pricing

• 5+ years of relevant consulting-industry experience working on medium-large scale technology, content operations solution delivery engagements;
• Delivery role within content creation, co-creation, materials clearance across content supply chain specifically in Pharma industry
• Have worked on or been a business user of Digital Marketing Platforms – Adobe Campaign, SFMC, DAM (Veeva, Opentext) and Enterprise Content Management platforms (e.g. Sitecore, Adobe Experience Manager), Workfront, Veeva Promomats
• Experience working with brand guidelines, content calendars, Brand Managers and Marketing Operations specialists and leading Agile Content Collaboration Teams (Brands, Digital, MLR, IT) and MLR processes
• Working knowledge on digital tactics – Search, Banners, Social, IVA, CLM
• Fluency in English.

• Preference for candidates with an MBA.
• Strong relationship building and maintaining skills, particularly across functional areas
• Strong verbal and written communication, organization, analytic, planning and leadership skills
• Can do attitude and ability to work in a fast-paced environment

ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.