HR Manager Germany, Austria & Switzerland (m/f/d), Frankfurt am Main
You Lead the Way. We’ve Got Your Back

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

The Colleague Experience Group (CEG) within American Express is focused on providing a great colleague experience, every day. We do this by focusing on four strategic pillars - Careers, Culture, Recruiting and Well-being. This role is part of the International Colleague Strategic Partner team (Intl CSP, formerly Market HR or HRBPs) in this group. Reporting to the Director, CEG – Germany, Austria & Switzerland, this Manager role will lead and support workstreams that unlock enterprise value, enable change to drive business outcomes, and help grow the best talent for the German and Austrian markets of over 500 colleagues. The role is also responsible for people management, including acquiring, developing, and retaining colleagues, and partnering with stakeholders for key programs around Compensation, Benefits, Diversity, and Colleague and Labor relations.

Aligned to the design and delivery of the Market Colleague Plan in Germany, you will make an impact by focusing on:

• Business partnership
  
  • Serving as a point of integration for Colleague Strategic Partners (CSPs, formerly HRBPs), CEG Centers of Excellence (COEs), and the broader CEG team to ensure the alignment and effective deployment of key initiatives.
  
  
  • Inspiring change initiatives with senior partners to provide meaningful solutions aligned to the evolving needs of the business and the growth of our colleagues.
    
    
  • Providing high impact consultation and solutions to our business leaders using a practical and data-driven approach.
    
    

• Career
  
  

• • Leading the local market strategy around career growth, including playing a key role in our Leadership Community.
    
    
  • Strengthening colleagues’ capabilities by building a learning strategy that has targeted skill development and incorporates innovative learning solutions.
    
    

• • Being proactive and partnering with CSPs and business leaders on the development, engagement, retention, and succession key talent.
    
  
  
• Culture
  
  
  
  • Ensuring a positive colleague experience by providing thought leadership for initiatives that span the colleague lifecycle.
    
  
  
  • Building a strong colleague brand for American Express by supporting and communicating local initiatives.
    
  • Developing organizational effectiveness and enabling local leaders and colleagues to lead and operate effectively through change.
    

• Recruiting
  
  • Partnering with Global Talent Acquisition to use recruitment insights to advise and drive the market talent strategy, including building internal and external talent pipelines.
  
  
  • Delivering and continuously improving the onboarding experience for new hires.
  
  

• Well-being
  
  
  • Supporting the evolution of an inclusive Benefits strategy to meet the current and future needs of colleagues, ensuring that changes are communicated clearly to colleagues.

Minimum Qualifications:

• University degree in an applicable field of study
• High drive for decision-making & results, with a focus on delivering measurable outcomes in a fast paced environment.
  
  
• Excellent project management and stakeholder management skills with the proven track record to lead and successfully deliver large scale strategic projects and initiatives.
  
  
• Knowledge or experience around Talent Management & Learning.
  
  
• Strong written and verbal communication skills.
  


• Excellent relationship building and interpersonal skills, proven ability to work across all levels of the organization in a matrixed structure.
  
  
• Demonstrated experience in managing data.
  
  
• Understanding of the local employment law landscape and experience with Works Council is a plus.
  
  
• Strong PC and Microsoft office skills including but not limited to Excel, Outlook, and Power Point.
  


• Fluent in German and English

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being.

That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries


• Bonus incentives


• Support for financial-well-being and retirement


• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)


• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex


• Generous paid parental leave policies (depending on your location)


• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)


• Free and confidential counselling support through our Healthy Minds program


• Career development and training opportunities

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.