About Claim Sorted
Claim Sorted is an Insur Tech shaping the future of claims. We combine advanced AI with a best-in-class team to manage the entire claims process for insurance companies - from receiving a claim to making coverage decisions and issuing payments. Our Founders previously built an insurance company and bring firsthand experience with the challenges in this space
We are backed by Y Combinator and are growing rapidly, with a strong pipeline of customers that includes some of the largest insurance companies in the world
Job Title: Claims Handler - Pet Type: Full-Time Location: Germany - Remote
What we are looking for
We are looking for talented individuals to join our expanding claims department to support pet claims from German customers. This is an exciting opportunity to join a highly experienced and expert team, who are at the heart of our business. We love people who are passionate about the customer.
Responsibilities

• Manage of a portfolio of insurance claims from notification to closure
• Communicate with the customer and other third parties to gather all required information for the claim
• Support the customer effectively and with empathy throughout the claim experience
• Investigate claim details against the policy coverage and follow all claim processing guidelines
• Make accurate coverage decisions
• Provide a fast and easy claims experience, always meeting service level requirements
• Maintain a strong level of knowledge of your insurance products
• Support your team and the wider business to meet our customer and business needs

Skills and Experience required

• Previous experience in the insurance industry, preferably in a claims role however this is not a requirement
• Previous veterinary experience
• Ability to manage medical claims under pet insurance
• Fluent in German language and strong level of English language
• Knowledge of the fundamentals of insurance
• Ability to interpret and apply insurance policy wordings
• Strong verbal and written communication skills, including excellent listening skills
• A passion for delivering 5-star customer service
• A team player, always willing to support colleagues for the benefit of the customer and business
• Strong attention to detail
• Desire to learn new products and skills - we are always learning!

Perks

• Generous, transparent compensation & equity
• 30 days of remote work annually
• 28 days of leave annually
• Health Insurance
• Training budget
• Company offsites
• Be part of a passionate team solving hard problems
• Work closely with founders and learn how to scale a startup from 0 to 1.
• Help build the engineering team and shape the company culture of a YC-backed startup

Our mission
Transform every insurance claim into a fair and positive experience
Our values
Customer, Customer, Customer
Put customers first
Question the Status Quo
Embrace curiosity and continuously challenge the norm
Embrace Risk
Take bold risks and move quickly
Get It Done
Commit fully and take accountability
Build Together
Be direct, but supportive
Job Type: Full-time
Pay: 30.000,00€ - 45.000,00€ per year
Experience:

• Pet Insurance: 1 year (Preferred)

Language:

• German and English (Preferred)

Work Location: Remote
Expected Start Date: 02/12/2024