Your role
To deliver friendly, knowledgeable, and efficient customer service throughout a guest stay in order to create a brilliant experience
Company Perks

• 50% off stays at our accommodation
• 50% off all food
• 50% off all drinks
• E-Learning Program
• up to £1000 cash rewards for finding new employees

Recognition schemes

• €100 for Employee of the Month
• €250 for Employee of the Quarter
• €2000 for Employee of the Year
• Extensive Training and Development
• Equal tips for all staff(housekeeper, cleaner, chef, bartender)
• Wicked incentives run centrally (the last prize was €1000 for a staff party

Essential requirements
You must:

• Be eligible or have all necessary documentation in which to be legally employed in Germany
• All Documentation required by any Local/Regional/National certifying or Governing bodies in which to operate legally within Germany
• Have an up-to-date/active bank account in your own name
• Be able to converse fluently in English
• Have a fixed place of residence and live within a reasonable traveling distance of the hotel/bar

Main responsibilities
Providing a brilliant experience for our customers

• Deliver excellent customer service, at all times
• Be seen as the main point of contact dealing with all inquiries in a professional and courteous manner, in person, on the telephone, or via e-mail
• Fulfill all reasonable requests from guests to ensure their comfort, satisfaction, and safety
• Keep up to date on all special, promotions and events offered in the unit, so as to offer guests maximum value during their stay.
• Develop and maintain local area knowledge.

Maintaining Controls and Standards

• Assist in keeping the reception area clean and tidy, at all times
• Conduct regular security checks throughout the day and report any security issues to the line manager
• Provide reports, as required, for housekeepers and management
• Always adhere to all company policies and procedures.
• Maintain excellent knowledge of all company and site-specific Health and Safety procedures.
• Administer all reservations, cancellations, and no-shows, in line with company policy
• Keep up to date with current promotions and bed pricing across the beds and bars group, to provide information to guests, on request, while maximizing bed sales opportunities

Contributing ideas to help develop an innovative business.

• Be involved and contribute to team meetings
• Carry out instructions given by the management team and head office

Development

• Maintain personal knowledge by completing in-house training
• Engage with your line manager at all times about your own personal and professional development and how Beds and Bars can assist.

Person Specification
Customer focus

• Be friendly, smiley, sociable, and welcoming to our customers, to create a great atmosphere
• Remain calm, patient, and polite if receiving customer feedback.
• Be efficient and organized
• Be helpful and go out of your way to help our customers

Drive

• Be confident and self-motivated
• Demonstrate a passionate commitment to the business
• Welcome and embrace change, with a positive attitude
• Be able to work unsupervised in a busy environment
• Be able to prioritize duties

Personal integrity

• Be honest and reliable
• Be trustworthy and respectful
• Attentive to personal hygiene and presentation.
• Maintain excellent time-keeping and attendance
• Be professional at all times

Teamwork

• Always be a good team player
• Build and maintain good relationships with all team members
• Work together with the team to ensure that the hostel/hotel is the best it can be
• Be willing to take on jobs to balance the team workload
• Be able to communicate well with people of all levels