About QNAP
QNAP, named from Quality Network Appliance Provider, headquarter in Taiwan, is devoted to providing comprehensive solutions from software development, hardware design to in-house manufacturing. Focusing on storage, networking and smart video innovations, we strive to build a technology ecosystem upon subscription-based software and diversified service channels. QNAP envisions NAS as being more than a simple storage and has created a cloud-based networking infrastructure for users to host and develop artificial intelligence analysis, edge computing and data integration on their QNAP solutions. QNAP Gmb H is the subsidiary company in Germany.
Job description
- Co-work with HQ shipping department to arrange shipment for customers
- Update managers by consolidating, analyzing, and forwarding daily action summaries
- Resolve promotional allowance, rebate, and pricing discrepancies by researching promotion details and regular and special prices; forwarding resolution to managers
- Provide product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions
- Forward samples by entering request; arrange shipment; notifying the customer
- Maintain customer database by inputting customer profile and updates; preparing and distributing monthly reports.
- Handle and monitor all RMA / DOA / ARS / CN cases for the whole Europe, in order to verify that all processes running smoothly.
- Cooperate with RMA and sales team, in order to coordinate successful resolution of ongoing cases
- Actively handle any customer complaints via phone or email and take proper action
- Accomplish department and HQ mission by completing related results as need
Desired skills and experience
- Highly work efficiency and readable to do multi-task
- Ability to work independently and team work
- Excellent language skills (oral and written) in English, Chinese language desirable
- Ability to communicate in German or French or Italian or Spanish is a plus
- Effective office software such as Excel, Word
Your advantages
- Flexible structures and flat hierarchies
- Working independently from the first day
- Excellent development and advancement opportunities in a growing international environment
- A friendly corporate culture and a pleasant working atmosphere
- Performance linked wages
Art der Stelle: Vollzeit, Festanstellung
Gehalt: ab 2.800,00€ pro Monat
Arbeitszeiten:

• 8-Stunden-Schicht

Leistungen:

• Empfehlungsprogramm
• Firmenevents
• Kostenlose Getränke
• Kostenloser Parkplatz
• Mitarbeiter-Rabatt
• Zusätzliche Urlaubstage

Arbeitsort: Vor Ort