About us

Nestled in the bustling tech hub of Berlin, Customer Alliance is a dynamic Saa S company on a mission to empower organizations to be loved by exceeding people’s expectations. We’ve built a powerful tech platform that makes it easy to capture, understand, share, and act on feedback.

At Customer Alliance, we are literally obsessed with feedback - and that reflects in the culture and the product we’re building. We’re a diverse team (comprising 25 nationalities!) who support and inspire each other every day. We pride ourselves on a positive and growth-oriented work environment where employees are encouraged to share ideas, develop their skills, and have plenty of fun along the way.

What We're Looking For:

We are looking for a (Senior) Sales Manager with a record of successfully acquiring new customers. You will be responsible for developing and executing our sales strategy and go-to-market motion in Spain.
This role requires true relationship-building skills, business acumen as well as technical understanding. You must be able to work across numerous teams and departments, synchronous and asynchronous, including sales, marketing, revenue operations and product.
This is an amazing opportunity to make a significant impact from day one and accelerate our company well into the future.

Your Responsibilities:

• Expand the market and acquire accounts mainly within the hospitality industry
  
• Understand our potential customer’s existing processes for guest experience and position our Saa S solution accordingly
  
• Manage the entire sales process (pipeline generation to pipeline conversion)
  
• Ensure that personal targets and other performance metrics are being achieved
  
• Use modern sales tactics and an analytical method when approaching new customers
  
• Track and regularly review lead and pipeline progression in our CRM system to ensure accurate forecasting
  
Represent Customer Alliance at relevant events and fairs

We Expect:

Performance:

• Proven track record of successfully managing the entire sales life cycle - from prospecting to closing
• Consistent track record of overachievement of goals and quota
• History of driving revenue and delivering complex projects successfully in a high-growth, rapidly evolving organization

Experience:

• Prior sales or business development experience
• A strong grounding in a B2B Saa S-based recurring revenue and growth business model; seasoned in understanding value drivers in a recurring revenue business
• Hotel Tech / Hospitality industry experience is a strong plus
• You come with your book of best practices

Communication & Relationship Building:

• Clear communicator with an ability to inspire internal and external stakeholders
• Ability to successfully and efficiently manage a wide variety of relationship
• Fluency in English and Spanish, additional languages are a plus

Creativity & Curiosity:

• Outside the box thinking and energizing others with passion, quality, and commitment
• Passion for technology and business strategy

Team Spirit:

• Delivers amazing results through cross-team collaboration

What We Offer:

• Working in one of the leading Saa S company in Germany
• Hybrid model with a flexible working setup so that you take advantage of our lively Berlin office from two to three days per week
• Team offsite budget of 300€ per person once a year
• Fit X membership
• 26 vacation days earning additional vacation days each year of employment up to 34 days
• Great cooperation with different partners for employee discounts
• Yearly education budget of 1.000€ for job-related training (after 6 months of employment