Sales Support Officer DACH / Vertriebsinnendienst

Germany, Düsseldorf

Our mission

In 2016, our founders wanted to feed their dogs - named Edgard and Cooper - pet food they could feel good about. The kind of food that was as good for the planet as it was for their pets. But when they couldn't find this, they decided to make their own. Now, 8 years later, our pack has 200 employees and we are beyond proud to be part of the B Corp movement.
Want to find out more about us? Click HERE

What type of breed are we looking for?

As the DACH Sales Support, you will play a crucial to support the Key Account Team to achieve objectives through best in class execution. This role is essential in providing operational and administrative support to our key account team and ensuring smooth day-to-day operations. The ideal candidate will be proactive, organized, great with data, and capable of managing multiple tasks simultaneously while maintaining a high level of accuracy.

What will be in your bowl?

• Logistics, Finance and Support Collaboration: Act as a liaison between the sales team and the logistics, finance & support teams. Facilitate effective communication to ensure timely delivery of products and resolution of logistical challenges. Work closely with these functions to understand key issues before they arise.
• Small & New businesses: Provide support to small business clients by offering growth opportunities for independent pet shops and online retailers.
• E-Commerce support: Support the local and global team to accelerate our E-com channel by making sure the 4P execution is excellent & doing analysis of these accounts and making recommendations.
• Data & Analysis: Assist the key account team and trade & shopper teams in analyzing and visualizing data (sell-in, assortment, distribution points) for key account presentations.
• Customer Master data Management & CRM: Maintain and update customer master data in the system. Ensure all customer information is accurate, complete, and regularly reviewed. Take the lead for changes and accurate data in our C4C system. Take care of retailer Promotional forms & new line forms and most external data requested.

What skills & tricks should you bring?

• Commercial Mindset: Possess a commercial mindset, capable of thinking in terms of the customer journey.
• Effective Communication: Excellent verbal and written communication skills. Ability to interact professionally with team members, clients, and other stakeholders.
• Analytical Skills: Showcase strong analytical skills and excellent knowledge of Excel. Experience with data-driven tools such as Power Bi is preferred.
• Language Proficiency: Excel in both English and German communication skills, essential for our international setting.

Not sure if you tick all the boxes but our role truly excites you? Don’t let our job description hold you back, get applying!

Our benefits

• Salary package that will reflect your built-up experience
• Certified B Corp Employer with supportive policies and practices to ensure we are one happy pack
• Company retreats to meet each other in person, next to local team buildings
• ‍ Flexibility to work from home 2 days a week
• Unlimited Pet food for your furry friend whilst you are with us
• Volunteer Leave to contribute to a cause we believe in.
• Wellbeing program access to qualified counselling
• ️ 30 days paid holiday a year
• Work from anywhere for one month per year to pursue personal interests
• ‍️ 1 month unpaid leave, giving you some extra time to recharge and come back to work refreshed
• Learning opportunities in a truly international environment that will give you extensive responsibility but also guidance as you need it.

️ No agencies, recruiters or outsourcing companies.

Hiring Process ️‍️

• Assessment at home (20mins)
• Intro call screening with our Talent Acquisition Specialist, Bieke - English (25mins)
• Competency based interview with Niklas Bien, Country Manager - German (45mins)
• Meet the team

Ideal start date: What are your plans tomorrow?

Equal opportunities

We believe the strength of a Pack comes from its diversity. We strive to create an environment where every person feels valued and empowered. So no matter who you are, where you come from, what you believe in or what your dreams are, we welcome you and look forward to receiving your application.
If your circumstances require any special arrangements at any stage of our interview process, please let us know. We're looking forward to hearing from you.
We kindly ask to apply in English.