Germany Job Openings
HealthCaters UG (haftungsbeschränkt)
Senior Operations & Customer Success Manager
Berlin
October 16, 2024
Your key value to our team will be to ensure the success of operations and customer success functions.
- Support the leadership team in operations strategy
- Ensure flawless and efficient B2B customer onboarding
- Set up scaleable operations processes
- Ensure management and supply of our hardware / materials, as well as human resources, needed to operate the B2B client locations
What you’ll contribute
- Launching new B2B clients in Germany and abroad
- Coordinate resources - inventory and staff - to be able to onboard clients continuously and sustainably, without any delay
- Ensure proper timeline adherence for each new customer onboarding
- Be the first point-of-touch for our B2B customers in case they have any questions, set up appropriate communication & feedback channels
- Conduct customer interviews on an as-needed basis
Your skills & profile:
- You have a hands-on operations experience in a fast-growing startup or a small company
- You are extremely good at project management & coordinating multiple work streams
- You are good at Excel & Google Sheets
- You are creative and problem-solving by nature
- You are comfortable working in dynamically changing conditions with a high degree of autonomy
- You are excellent at communicating deadlines and making sure your team members play along
- You have a sincere affection for working with people, and you don’t get exhausted being the person of contact for many
- You are a risk-taker, and entrepreneur at heart - you are willing to experiment, work fast, and deliver results in the realms of high uncertainty
- You are able AND willing to travel a lot, you don't mind short-notice business trips and you are okay with long train rides
- You possess a European driving license
- You speak fluent German & English
- You live or are prepared to move to Berlin (our HQ)
What you get:
- A chance to work in a fast-growing health tech startup
- A mission you can be driven by every day - make people healthier on a population level, long-term
- An opportunity to work & connect with an international team of believers & doers, who are working hard every day to deliver excellence to our customers
- Team building events and fun trips twice per year
- Competitive salary and a VSOP package that makes a difference
- Urban Sports or a benefit of your choice
- €1000 Recurring educational budget every year
- Public transport or bike reimbursement
- Coworking access
- Unlimited health screenings : )
- If you like a steady working routine
- You get stressed easily if things change unexpectedly, if the timeline is getting shorter, or if there are too many to-dos on your daily agenda
- You have an inflexible private schedule and you need to be working from home / be remote on a frequent basis
- You can’t travel spontaneously (in and out of Germany)
- You don’t feel comfortable speaking and writing in German with a B2B customer on your own without supervision
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