The Site Lead in Berlin will work closely at the Global Operations and SDM directions to ensure device(s) readiness, meeting the scheduled data collection session targets and to consistently demonstrate strong customer-service, operational and technical aptitude.
*Note that bilingual German/English fluency is a requirement for this role as is going into the office 5 days/week.
Terms:

• Role: Site Lead for Participant Testing
• Type: Freelance contract
• Location: Obentrautstraße 72, 10963 Berlin, Germany
• Start date: October 28, 2024
• Duration: Through January 31, 2025; potential extension
• Capacity: Up to 8 hours daily, Monday to Friday
• Language: Bilingual German/English
• Pay: $32 USD per hour

Main Responsibilities:
Asset Management and Logistics

• Manage inventory of smart devices including check-in and check-out for devices entering and exiting the facility
• Coordinate device preparations and shipments across EU sites
• Act as main POC to troubleshoot issues related to onsite testing, logistics and transportation
• Perform basic troubleshooting on smart devices; set up, clean smart devices

People and Data Management

• Instruct, guide and assist moderators for smart device testing sessions
• Escalate smart device problems or tester reported issues to the designated collection owner
• Collaborate with team members and communicate updates across the team
• Attend device and collection related trainings and status meetings
• Address operational, security and compliance issues onsite
• Oversee collection data quality and transfers

Qualifications:

• HS/GED completion; BS Degree preferred
• Strong communications skills
• Customer service experience - IT/hardware/wearables a plus!
• Logistics experience
• Can follow detailed technical documentation & instructions
• Problem solving capabilities
• Be a quick learner and dependable
• Can work alone with little or no supervision
• Fluent in German and English
• Is able to work from the Berlin office 5 days a week

Job Types: Temporary, Contract
Pay: 29,00€ per hour
Expected hours: 40 per week
Ability to commute/relocate:

• 10963 Berlin-Kreuzberg: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to consent to a standard background check?
• Have you or anyone in you immediate household previously been employed by any of the following companies: ● Alphabet, Inc

● Amazon, Inc.
● Apple, Inc.
● Byte Dance, Inc.
● Magic Leap, Inc.
● Meta - Facebook
● Microsoft Corp.
● Samsung Electronics
● Snap Inc.
● Twitter, Inc.
● Uber Technologies, Inc.
Education:

• High school or equivalent (Required)

Experience:

• wearables technology: 1 year (Preferred)
• IT: 1 year (Preferred)
• Customer service: 2 years (Required)
• leadership or management: 1 year (Required)

Language:

• German (Required)
• English (Required)

Work Location: In person
Expected Start Date: 28/10/2024