Sr Rep, Customer Service, BD Advanced Patient Monitoring

Germany Job Openings

Edwards Lifesciences

FULL TIME

November 14, 2024

Becton Dickinson (BD) recently completed the acquisition of the Edwards Critical Care business. This position is part of the Critical Care division, and as such will become a part of the BD organization in the future. Critical Care will operate as a separate business unit, called Advanced Patient Monitoring (APM) within BD's medical segment, aligning with BD's smart connected care approach. BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. If you are invited to interview for this position, a recruiter will provide further details about this exciting transition. Learn more about BD at bd.com

How you will make an impact:

Order Management

a. Responsible for order management during the whole process of order life cycle - order entering to JDE, checking the order
b. Based on customer request checking the availability of the inventory
c. Follow up with the customer
d. Backorder reporting
e. Support physical consignment checks (resolve discrepancies in cooperation with the sales team)
f. Processing the orders of consignment stock
g. Credit order management - If applicable in cooperation with Bids and Tenders ensuring correctness and reliability of price information in the system - price revision, adjustments
h. Ship to creation and maintenance in address book

Participation international regional projects aiming to improve the quality of service and effectiveness of customer service department

Complaint management

a. Complaints to returned goods management and documentation handling and problems solving (Biokits, communicate with QA dept.)
b. Coordination of FCA

Additional office duties such as archiving and categorizing relevant documents

Other:

a. Advanced EDI administration
b. May potentially act as a part of super-user network for JDE and SFDC

Proactively developing ideas for improvement and leading related change projects
May generate basic reports in reporting tools (e.g. Qlikview)
Geographic span of control: DACH + Poland

What you will need:

H.S. Diploma or equivalent and 5 years of previous related experience required
Bachelor's Degree Preferred

What else we look for:

Proven expertise including usage of MS Office Suite
Advanced computer knowledge in ERP application (e.g. JDE)
Excellent written and verbal communication skills and interpersonal relationship skills
Ability to work in a fast paced environment
Availability to work under pressure
Excellent problem-solving and critical thinking skills
Advanced computer knowledge in ERP application (e.g. JDE) and SFDC
Ability to work effectively in a cross-functional team environment
Ability to manage confidential information with discretion
Basic knowledge of reporting tools (e.g. Qlikview)
Excellent customer service skills with ability to negotiate and resolve difficult situations
Ability to build and maintain strong relationships across the organization to influence and achieve objectives
Ability to prioritize competing objectives in a fast paced environment
Basic organizational skills
Innovative mind set
Demonstrated critical thinking and challenging status quo
Availability to travel extensively
Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

Job reference

Req-34190

Type

Full time

Location

Germany-Garching

Posted for

25 days ago

We regret to inform you that this job opportunity is no longer available as it has expired

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