Greece Job Openings
Spotawheel
Call Center Quality Analyst
Néa Ionía
FULL TIME
October 23, 2024
We are changing the way people buy cars, fixing the largely broken used cars sector.
Spotawheel, an Endeavor company, is a trusted high-tech used cars B2C platform that redesigned the whole buy-sell process from scratch, ensuring value, transparency and customer satisfaction at the highest levels throughout.
Launched in 2015, we are currently incorporated in 3 countries, growing aggressively towards our mission of disrupting the €500 billion European market. Spotawheel has been recognized as one of Europe’s fastest-growing companies for three consecutive years, 2021, 2022 & 2023, by the Financial Times.
Unlike traditional used car dealers, we rely on advanced proprietary technology to be much more efficient and effective in the way we work, being able to sustain top vehicle quality and customer experience at large scale.
Our people at Spotawheel are our driving force, trusting them to meet and exceed our customers’ expectations. We invest in our people first and foremost, so that we can create a culture of excellence, recognition and ethics that is above all fun to be a part of.
We are currently looking for a Call Center Quality Analyst to join our Customer Care Call Center Team based in Athens.
As a Call Center Quality Analyst you will be responsible for monitoring and assessing the quality of customer conversations handled by our Customer Care Agents both in Greece and Romania. The ideal candidate will have strong communications skills and a passion for maintaining high standards of customer service.
Your Key Responsibilities will be to:
Spotawheel, an Endeavor company, is a trusted high-tech used cars B2C platform that redesigned the whole buy-sell process from scratch, ensuring value, transparency and customer satisfaction at the highest levels throughout.
Launched in 2015, we are currently incorporated in 3 countries, growing aggressively towards our mission of disrupting the €500 billion European market. Spotawheel has been recognized as one of Europe’s fastest-growing companies for three consecutive years, 2021, 2022 & 2023, by the Financial Times.
Unlike traditional used car dealers, we rely on advanced proprietary technology to be much more efficient and effective in the way we work, being able to sustain top vehicle quality and customer experience at large scale.
Our people at Spotawheel are our driving force, trusting them to meet and exceed our customers’ expectations. We invest in our people first and foremost, so that we can create a culture of excellence, recognition and ethics that is above all fun to be a part of.
We are currently looking for a Call Center Quality Analyst to join our Customer Care Call Center Team based in Athens.
As a Call Center Quality Analyst you will be responsible for monitoring and assessing the quality of customer conversations handled by our Customer Care Agents both in Greece and Romania. The ideal candidate will have strong communications skills and a passion for maintaining high standards of customer service.
Your Key Responsibilities will be to:
- Regularly listen to recorded and live calls to assess the quality of interactions between our Customer Care Agents and customers
- Evaluate adherence to scripts, policies, and customer service standards
- Perform administrative duties related to quality monitoring, including data entry, report generation, and maintaining documentation
- Contribute to process improvements that enhance overall customer satisfaction
- Provide constructive and detailed feedback to agents regarding communication skills and customer engagement
- Excellent command of Greek and Romanian languages, both written and verbal
- Experience with MS Office (excel etc) and G-Suite (google sheets etc)
- Working experience in Call Centers will be considered a plus
- Strong analytical and problem-solving skills
- Excellent communication skills, both written and verbal
- Spotawheel Stock Option Plan
- Group Health Insurance Program
- Daily exposure on top-notch technologies, practices and methodologies
- Professional development plan & specialization in a high-demand market
- Unlimited support to achieve your personal aspirations
- Values based, fun and fast-paced environment
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