Greece Job Openings
Etraveli Group
CRM Manager
Athens
FULL TIME
November 26, 2024
Who we are
Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, Go To Gate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.
Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2400 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, Poland with the Athens office being one of the largest, hosting around 600 employees working from the center of Athens for the rest of the world.
Position Summary
As CRM Manager, you will drive the transformation of our CRM-work from traditional methods like emails, newsletters, and more direct marketing to innovative strategies that foster customer loyalty and app adoption for our brands. You will create and own the roadmap to enhance our customer engagement efforts and ensure our customers derive maximum value from our services.
You will lead a team of campaign specialists and developers, working collaboratively to achieve our CRM objectives. Your expertise in CRM systems and customer engagement will be crucial in this role. You will interact closely with our sales- and product department and collaborate with our e-commerce team to drive sales. Additionally, you will have the opportunity to expand the team over time to meet growing business needs ensuring that all initiatives are data-driven to maximize effectiveness. You will be the main stakeholder and business owner for the development of our apps.
Responsibilities:
Working at the leading European OTA in selling flight tickets, means being part of a fantastic group of professionals, all of us with different skills and personalities which is what makes us a great team. We offer you:
Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, Go To Gate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.
Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2400 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, Poland with the Athens office being one of the largest, hosting around 600 employees working from the center of Athens for the rest of the world.
Position Summary
As CRM Manager, you will drive the transformation of our CRM-work from traditional methods like emails, newsletters, and more direct marketing to innovative strategies that foster customer loyalty and app adoption for our brands. You will create and own the roadmap to enhance our customer engagement efforts and ensure our customers derive maximum value from our services.
You will lead a team of campaign specialists and developers, working collaboratively to achieve our CRM objectives. Your expertise in CRM systems and customer engagement will be crucial in this role. You will interact closely with our sales- and product department and collaborate with our e-commerce team to drive sales. Additionally, you will have the opportunity to expand the team over time to meet growing business needs ensuring that all initiatives are data-driven to maximize effectiveness. You will be the main stakeholder and business owner for the development of our apps.
Responsibilities:
- Develop and implement a strategic roadmap for driving customer engagement and app adoption through CRM -channels.
- Transform existing CRM strategies from traditional methods to innovative, customer-centric approaches.
- Lead and mentor a team of campaign specialists and developers.
- Analyze customer data and feedback to continuously improve CRM initiatives.
- Collaborate with cross-functional teams, including the product department and e-commerce team, to ensure alignment and integration of CRM efforts with broader company goals.
- Manage and optimize customer interactions and campaigns using various CRM tools.
- Monitor and report on CRM performance, providing insights and recommendations for improvement.
- Ensure all initiatives are data-driven to achieve maximum effectiveness.
- Expand the team as needed to support growing business demands.
- Educational background in Marketing or a business related field
- 3-5 years of proven experience in a similar role focused on customer success, loyalty, and CRM
- Strong understanding of various CRM systems
- Demonstrated ability to develop and execute successful CRM strategies
- Excellent leadership and team management skills
- Data-driven mindset with the ability to analyze and interpret customer data
- Strong communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Experience working with product and e-commerce teams to drive customer engagement and sales
Working at the leading European OTA in selling flight tickets, means being part of a fantastic group of professionals, all of us with different skills and personalities which is what makes us a great team. We offer you:
- Hybrid working environment - having the opportunity to work both remotely and at the office enabling you flexibility!
- Office in the City – We sit on bright, large floors (over 4000㎡!) in central Athens. Just a short walk from the Ambelokipi Metro station.
- Growth – We believe in personal development and continuous education, thus we offer the opportunity of role-related training on tools and best practices.
- Team activities - We also like to schedule company/department/team activities and events outside the office space!
- Fun & Work: We have a relaxed & fun work environment where you can enjoy free coffee/tea, playing ping pong or video games.
- Health Benefits - Through partners we offer a private health insurance plan. We also offer the possibility to use 2 extra medical leave days in case of need.
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