We are seeking a skilled and dedicated CRM & Loyalty Administrator to join our team. The ideal candidate will be responsible for designing, developing and implementing CRM campaigns, as well as supporting loyalty program to optimize customer experience.

Job Responsibilities:

• Administrate the CRM system to collect and analyze data so as to achieve personalized communication & customer engagement
• Organize and send targeted communications (promotional or informational) to B2B or B2C customer segments in close cooperation with Sales, Product Management and a wide network
• Coordinate day-to-day operations and troubleshooting of Loyalty program
• Address daily customer inquiries related to loyalty program and CRM issues.
• Generate reports and insights on the performance of loyalty programs and CRM initiatives.
• Collaborate extensively with various departments (e.g., Marketing, Sales, Customer Service, ΙΤ) to ensure alignment with business objectives.

Requirements:

• Bachelor’s degree in Business Administration/ Marketing or a related field
• Good working knowledge of the English language
• Good knowledge in MS Excel, Google Sheets and Power Point
• Experience in SAP and CRM systems (Microsoft Dynamics 365) will be considered as a plus
• Prioritize tasks effectively to meet deadlines
• Demonstrated ability to work effectively within a team environment
• Strong communication and organizational skills