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We are seeking a skilled and dedicated CRM & Loyalty Administrator to join our team. The ideal candidate will be responsible for designing, developing and implementing CRM campaigns, as well as supporting loyalty program to optimize customer experience.

Job Responsibilities:
Administrate the CRM system to collect and analyze data so as to achieve personalized communication & customer engagement

Organize and send targeted communications (promotional or informational) to B2B or B2C customer segments in close cooperation with Sales, Product Management and a wide network

Coordinate day-to-day operations and troubleshooting of Loyalty program

Address daily customer inquiries related to loyalty program and CRM issues.

Generate reports and insights on the performance of loyalty programs and CRM initiatives.

Collaborate extensively with various departments (e.g., Marketing, Sales, Customer Service, ΙΤ) to ensure alignment with business objectives

Requirements:
Bachelor’s degree in Business Administration/ Marketing or a related field

Good working knowledge of the English language

Good knowledge in MS Excel, Google Sheets and Power Point

Experience in SAP and CRM systems (Microsoft Dynamics 365) will be considered as a plus

Prioritize tasks effectively to meet deadlines

Demonstrated ability to work effectively within a team environment

Strong communication and organizational skills

The Company offers:
Competitive remuneration package & extra benefits

Dynamic, prestigious and highly distinguished working environment (Best workplace award in Greece for 10 years)

Supportive management

Among top industries in international market trends

Multiple learning & career opportunities