Greece Job Openings
G4S Greece
Customer Satisfaction Specialist
Athens
FULL TIME
October 11, 2024
G4S Telematix is a member of the G4S, an Allied Universal - the world’s leading security company, with more than 20 years of experience in providing Monitoring & Response services to Secure Your Mobility.
Our solutions combine advanced tracking and sensing technology with a state of the art software platform and our 24/7 Secure Operations Center to provide monitoring, management and response services for the Logistics, Automotive and People Safety sectors.
Our team is continuing to expand so we are looking for a proactive and dynamic Customer Satisfaction Specialist to join our Operations team
Customer Satisfaction Specialist
Code: CSAT 01-23
Location: Metamorfosis, Attica
The potential candidate will report to the Head of Sales Operations and will be a member of the agile team of G4S Telematix. This is an exciting opportunity for anyone pursuing a career in Customer Service!
Responsibilities:
Requirements:
In return we offer a competitive compensation package which includes an attractive salary and private health and life insurance, mobile phone and above all a collaborative modern work environment with unlimited possibilities for future advancement globally.
If you correspond to the above criteria please send us your CV!
Our solutions combine advanced tracking and sensing technology with a state of the art software platform and our 24/7 Secure Operations Center to provide monitoring, management and response services for the Logistics, Automotive and People Safety sectors.
Our team is continuing to expand so we are looking for a proactive and dynamic Customer Satisfaction Specialist to join our Operations team
Customer Satisfaction Specialist
Code: CSAT 01-23
Location: Metamorfosis, Attica
The potential candidate will report to the Head of Sales Operations and will be a member of the agile team of G4S Telematix. This is an exciting opportunity for anyone pursuing a career in Customer Service!
Responsibilities:
-
Retain customers by answering product and service questions and suggesting information about our secure mobility and telematics products and services
-
Helps customers with their on-boarding and training of our solutions. The training is conducted physically or remotely via distance learning (MS Teams, Google Meet, Skype, etc.)
-
Extended use of CRM and Helpdesk for keeping customer records and meeting department’s KPIs
-
Maintain customer account records in CRM and update information as needed.
-
Record and analyse the end customer's complaints. Coordinate with other departments to determine the best solution to solve the problem, expediting correction or adjustment. Follow up to ensure resolution.
-
Work with Business Managers, Product Managers,Technical Managers, and other major customer stakeholders to support translating business requirements
-
Prepares product or service reports by collecting and analyzing customer information (calculate KPIs)
-
Follow communication procedures, guidelines and policies
Requirements:
-
Minimum of 3 years in customer support and administration in tech/software support role
-
Bachelor’s degree in Technical and/or Business fields or related field preferred (specialization in technology will be considered as a plus)
-
Proficient in Microsoft Office (Excel)and/ or Google workspace (Sheets, Docs, etc)
-
Customer orientation and ability to adapt/respond to different types of characters
-
Must have very strong verbal and written communication skills in English and Greek language. Client base is Domestic and International.
-
Must be comfortable talking to customers over the phone to understand their concern or complaint
-
Must have a strong work ethic and dedication with the ability to efficiently adapt in a fast-paced and agile organization
-
Ability to multitask, prioritize, and manage time effectively
-
Ability to connect with customers both technically & non-technically regarding their specific requirements
-
Previous knowledge and understanding of CRM tools (i.e. Salesforce, ZOHO) is a strong asset
-
Potential candidates should have personal transportation due to lack of public transportation
In return we offer a competitive compensation package which includes an attractive salary and private health and life insurance, mobile phone and above all a collaborative modern work environment with unlimited possibilities for future advancement globally.
If you correspond to the above criteria please send us your CV!
We regret to inform you that this job opportunity is no longer available as it has expired
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