G4S Telematix is a member of the G4S, an Allied Universal - the world’s leading security company, with more than 20 years of experience in providing Monitoring & Response services to Secure Your Mobility.
Our solutions combine advanced tracking and sensing technology with a state of the art software platform and our 24/7 Secure Operations Center to provide monitoring, management and response services for the Logistics, Automotive and People Safety sectors.
Our team is continuing to expand so we are looking for a proactive and dynamic Customer Satisfaction Specialist to join our Operations team


Customer Satisfaction Specialist
Code: CSAT 01-23
Location: Metamorfosis, Attica


The potential candidate will report to the Head of Sales Operations and will be a member of the agile team of G4S Telematix. This is an exciting opportunity for anyone pursuing a career in Customer Service!


Responsibilities:

• Retain customers by answering product and service questions and suggesting information about our secure mobility and telematics products and services
  
• Helps customers with their on-boarding and training of our solutions. The training is conducted physically or remotely via distance learning (MS Teams, Google Meet, Skype, etc.)
  
• Extended use of CRM and Helpdesk for keeping customer records and meeting department’s KPIs
  
• Maintain customer account records in CRM and update information as needed.
  
• Record and analyse the end customer's complaints. Coordinate with other departments to determine the best solution to solve the problem, expediting correction or adjustment. Follow up to ensure resolution.
  
• Work with Business Managers, Product Managers,Technical Managers, and other major customer stakeholders to support translating business requirements
  
• Prepares product or service reports by collecting and analyzing customer information (calculate KPIs)
  
• Follow communication procedures, guidelines and policies
  

Requirements:

• Minimum of 3 years in customer support and administration in tech/software support role
  
• Bachelor’s degree in Technical and/or Business fields or related field preferred (specialization in technology will be considered as a plus)
  
• Proficient in Microsoft Office (Excel)and/ or Google workspace (Sheets, Docs, etc)
  
• Customer orientation and ability to adapt/respond to different types of characters
  
• Must have very strong verbal and written communication skills in English and Greek language. Client base is Domestic and International.
  
• Must be comfortable talking to customers over the phone to understand their concern or complaint
  
• Must have a strong work ethic and dedication with the ability to efficiently adapt in a fast-paced and agile organization
  
• Ability to multitask, prioritize, and manage time effectively
  
• Ability to connect with customers both technically & non-technically regarding their specific requirements
  
• Previous knowledge and understanding of CRM tools (i.e. Salesforce, ZOHO) is a strong asset
  
• Potential candidates should have personal transportation due to lack of public transportation
  

In return we offer a competitive compensation package which includes an attractive salary and private health and life insurance, mobile phone and above all a collaborative modern work environment with unlimited possibilities for future advancement globally.


If you correspond to the above criteria please send us your CV!