Greece Job Openings

AkzoNobel Greece

Customer Service Representative Marine & Protective Coatings, based at Kryoneri Attikis

Kryonéri

FULL TIME

September 11, 2024

Τοποθεσία Κρυονέρι πριν 3 μέρες Ημ. ανάρτησης πριν 3 μέρες Entry / Αρχάριος Επίπεδο εμπειρίας Entry / Αρχάριος Πλήρης απασχόληση Τύπος απασχόλησης Πλήρης απασχόληση Πωλήσεις / Διαχείριση Πελατών Κατηγορία θέσης Πωλήσεις / Διαχείριση Πελατών Εργασία από απόσταση κάποιες ημέρες Τηλεργασία Εργασία από απόσταση κάποιες ημέρες
Position’s candidates should be able to act successfully upon the following main responsibilities:

Register and confirm customer orders, until delivery
Collaborate daily with 3PL for on time order deliveries
Invoicing & relevant order documentation
Actively contribute to the implementation of market-oriented and project-related activities in support of business objectives and of customer requirements
Provide information and documentation to customers with a high degree of focus on quality and consistency.
Participate in business reviews, both internally and with the customer, to ensure total commitment to customer satisfaction.
Support supply chain in stock optimization, proactively put in place active selling actions, and solve logistics issues.
Act as point of contact between internal teams and the customer.
Receive, review and respond to (or escalates) the various requirements coming from customers, and act as first-line helpdesk actively contributing to solution creation.
Provide information to customers regarding general information about product availability, point of purchase, next port information, etc.
Collaborates with Sales team to ensure that Customer needs are met on time in full and communicated properly.
Make proposals for improvements on work processes.
Adheres to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS&E standards and acts in compliance with all regulations

Core Competences/Skills and Professional Experience:

1-3 years of experience in Customer Service ideally in B2B environment
Teamworking
Strong client-facing and communication skills
Problem- solving ability
Proactive
Self-driven
Able to build and maintain strong relationships from a remote position without direct physical interaction.
Continuous improvement mindset

Main educational/training qualifications

Degree in Business Administration / Logistics with /or Economics background
MS Office very good command, being familiar with ERP systems (SAP knowledge will be considered an asset)
Fluent in English both in oral and written form

The Company offer:

Competitive salary
Additional benefits
Excellent working environment
Continuous training
Opportunities to grow within multinational and diverse environment

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

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