Greece Job Openings
AkzoNobel Greece
Customer Service Representative Marine & Protective Coatings, based at Kryoneri Attikis
Kryonéri
FULL TIME
September 11, 2024
Position’s candidates should be able to act successfully upon the following main responsibilities:
- Register and confirm customer orders, until delivery
- Collaborate daily with 3PL for on time order deliveries
- Invoicing & relevant order documentation
- Actively contribute to the implementation of market-oriented and project-related activities in support of business objectives and of customer requirements
- Provide information and documentation to customers with a high degree of focus on quality and consistency.
- Participate in business reviews, both internally and with the customer, to ensure total commitment to customer satisfaction.
- Support supply chain in stock optimization, proactively put in place active selling actions, and solve logistics issues.
- Act as point of contact between internal teams and the customer.
- Receive, review and respond to (or escalates) the various requirements coming from customers, and act as first-line helpdesk actively contributing to solution creation.
- Provide information to customers regarding general information about product availability, point of purchase, next port information, etc.
- Collaborates with Sales team to ensure that Customer needs are met on time in full and communicated properly.
- Make proposals for improvements on work processes.
- Adheres to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS&E standards and acts in compliance with all regulations
- 1-3 years of experience in Customer Service ideally in B2B environment
- Teamworking
- Strong client-facing and communication skills
- Problem- solving ability
- Proactive
- Self-driven
- Able to build and maintain strong relationships from a remote position without direct physical interaction.
- Continuous improvement mindset
- Degree in Business Administration / Logistics with /or Economics background
- MS Office very good command, being familiar with ERP systems (SAP knowledge will be considered an asset)
- Fluent in English both in oral and written form
- Competitive salary
- Additional benefits
- Excellent working environment
- Continuous training
- Opportunities to grow within multinational and diverse environment
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