Greece Job Openings
OKTO
Customer Support Specialist
FULL TIME
November 1, 2024
OKTO’s continuous growth demands high-caliber candidates, who can demonstrate professionalism, passion, and creativity. For those who come on board, we offer significant career advancement, challenges, and a runway for growth.
OKTO powers digital payments for every entertainment, leisure, and gaming environment. Our unified payment platform combines secure, real-world transactions with the most powerful payment technology to create immersive payment experience for both merchants and their users.
Since 2019, OKTO has been improving payment interactions for online and retail gaming and introducing frictionless payments with its local knowledge, sector expertise and international capabilities.
The expanding business now employs over 100 payment experts, gaming insiders and software engineers, serving some of the most exciting international markets including, Brazil, Romania, Italy, Greece, Germany, the UK and Spain.
Role Summary
In this key position, you will serve as the primary liaison for partners and customers, ensuring their requirements are addressed efficiently and with the highest level of professionalism.
What You’ll Do
Preferred Background
Competitive remuneration package according to your experience.
Opportunity to work in a fast-paced international company.
Friendly, motivating, and challenging environment where you can thrive and develop your skills.
Continuous training for all your learning and development needs.
OKTO powers digital payments for every entertainment, leisure, and gaming environment. Our unified payment platform combines secure, real-world transactions with the most powerful payment technology to create immersive payment experience for both merchants and their users.
Since 2019, OKTO has been improving payment interactions for online and retail gaming and introducing frictionless payments with its local knowledge, sector expertise and international capabilities.
The expanding business now employs over 100 payment experts, gaming insiders and software engineers, serving some of the most exciting international markets including, Brazil, Romania, Italy, Greece, Germany, the UK and Spain.
Role Summary
In this key position, you will serve as the primary liaison for partners and customers, ensuring their requirements are addressed efficiently and with the highest level of professionalism.
What You’ll Do
- Support Client Requests: Manage and resolve support requests, ensuring our B2B and B2C clients feel heard and assisted promptly
- Incident Management: Prioritize and manage support tickets effectively, escalating complex issues to higher-level technical teams when necessary to ensure swift resolutions.
- Monitor System Performance: Keep a keen eye on system performance, proactively identifying potential issues and addressing them before they impact our users.
- Collaborate Across Teams: Work closely with Tech, Fin Ops, and other internal departments to tackle and resolve intricate issues effectively, fostering a culture of teamwork.
- Gather and Share Feedback: Actively collect insights from customer interactions and relay valuable feedback to management, driving continuous improvement in our processes and services.
- Effective Communication: Fluency in both Greek and English, with solid verbal and written communication skills that can clearly convey technical concepts to diverse global audiences.
- Customer-Focused Attitude: A strong commitment to helping customers and ensuring their satisfaction through professional, empathetic interactions that leave a lasting impression.
- Technical Expertise: An openness to learning about systems and tools used in the role, with a practical approach to troubleshooting.
- Ability to Clarify Complex Issues: An ability to explain complex information in simple, actionable terms to help customers feel at ease.
- Αttention to Detail: An organized and detail-oriented approach to work, with accurate documentation of issues.
- Proactive and Flexible Team Player: A self-motivated individual who thrives in a collaborative environment, showing flexibility and a genuine eagerness to learn and grow.
- Independent Problem Solver: A proactive learner with the initiative and capability to tackle challenges head-on and provide effective resolutions.
- Rotational Shift Availability: Willingness to work in a rotating shift schedule(morning or afternoon), including 1 weekend per month, and holidays.
Preferred Background
- Education: A degree in Information Technology, Computer Science, or a related field will be considered as a plus.
- Experience: Relevant experience in fintech support, technical support, IT helpdesk, or similar roles is highly valued.
Competitive remuneration package according to your experience.
Opportunity to work in a fast-paced international company.
Friendly, motivating, and challenging environment where you can thrive and develop your skills.
Continuous training for all your learning and development needs.
- ️ Medical insurance.
- Career advancement and organized feedback framework.
We regret to inform you that this job opportunity is no longer available as it has expired
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