Greece Job Openings
NN Group
Product Owner - Digital Customer (Claims)
Athens
FULL TIME
October 18, 2024
- Set the vision & roadmap: Define and lead the vision for the development of our customer-facing Claims platform, ensuring alignment with business objectives and customer needs.
- Customer-centric solutions: Craft high-quality digital experiences that directly address customer pain points and needs, grounded in continuous research and insights.
- Drive value: Develop the Claims platform, with focus on maximizing tangible benefits, for both our customers and the business.
- Stay ahead of trends: Continuously analyze market trends and innovations, identifying opportunities to evolve our platform and stay competitive.
- Hypothesis-driven development: Define and validate hypotheses using data-driven approaches such as A/B testing and Usability studies.
- Own the backlog: Manage the product backlog, turning business needs into clear requirements and acceptance criteria for the development team.
- Prioritize with data: Use insights from various sources (e.g. web analytics, customer research, behavioral data, usability testing, product details, sales results and market trends) to prioritize feature development and platform enhancements.
- Report & align: Regularly report progress to leadership and stakeholders, aligning the platform’s evolution with NN’s strategic objectives.
- Budget management: Ensure responsible management of the project budget and keep stakeholders informed of financial health.
- Collaborate & communicate: Foster strong, respectful relationships with key stakeholders, other Product Owners, and external partners.
- Scrum leadership: Lead the team in Scrum ceremonies, such as sprint planning, reviews, and backlog refinements, ensuring timely delivery of features.
- Team Spirit: Build a "one team" culture, promoting trust, transparency, and open communication within the development team.
- Bachelor's or Master's degree in Business Administration, Information Technology, Computer Science, or a related field.
- 3+ years as a Product Owner or Product Manager developing digital platforms, preferably customer-facing.
- Proven track record of developing at least one successful digital product for individual customers.
- Strong background in Customer Experience, including hands-on experience with design thinking, and close collaboration with UX/UI teams.
- Deep understanding of Agile frameworks and product management best practices.
- Ability to craft clear and actionable user stories that drive impactful product features.
- A passion for delivering well-designed, user-friendly digital solutions.
- Full fluency in English.
- Relevant additional certifications, such as the CSPO, PSPO, CIDM, CPM, CBAP, among others will be highly valued.
- Experience with Insurance processes, especially claims handling within health portfolios, is a plus.
- Curious about Fintech/Insurtech: A keen interest in the insurance sector and a solid understanding of the Greek or global Fintech/Insurtech landscape.
- Analytical & insightful: Thriving in analyzing complex data (SEO, web analytics, sales results) and transforming it into actionable insights.
- Innovative & entrepreneurial: Excited by the opportunity to bring fresh ideas to life and introduce market-leading solutions.
- Independent & driven: Excelling at taking ownership of products from concept to delivery with minimal oversight.
- Communicator & influencer: Skilled at simplifying technical issues for non-technical audiences and persuading stakeholders with clear, logical arguments.
- Extensive training opportunities - on-demand and on-site options, webinars, seminars, and fully covered certifications
- Partnership with multiple educational institutions across Greece for advanced education, with tuition support.
- Comprehensive Health Insurance that keeps you safe, with peace of mind and financial protection in times of need.
- Pension Scheme to secure your financial future and ensure you can plan confidently for the years ahead.
- Well-being and work-life balance, including extra days off for medical emergencies, no medical note needed, and support for working parents.
- One-time budget for home-office equipment to make your work-from-home comfortable.
- Recognition and rewards for excellence, including bonuses and salary increases based on your contribution throughout the year.
- Monthly meal allowance that can be used at supermarkets and cafeterias, including our own offices' cafeteria.
- Recently renovated offices, central location, with easy access
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