Τοποθεσία Καλλιθέα πριν 2 μέρες Ημ. ανάρτησης πριν 2 μέρες Με κάποια εμπειρία Επίπεδο εμπειρίας Με κάποια εμπειρία Πλήρης απασχόληση Τύπος απασχόλησης Πλήρης απασχόληση Τουρισμός Κατηγορία θέσης Τουρισμός
Welcome to LUX&EASY Hospitality Group, where exclusivity meets innovation in the heart of downtown Athens, Greece. Discover a sophisticated blend of luxurious hotel accommodations and modern apartments, equipped with state-of-the-art technology, sleek minimalist design, and an eco-conscious ethos at all affordable prices.

LUX&EASY Hospitality Group provides exceptional experiences to guests, aiming to deliver unparalleled service and hospitality at every touchpoint.

For further details and information, please visit https://luxandeasy.com/

Reservations & Concierge Agent

As a Reservations & Concierge Agent , you will play a crucial role in creating memorable experiences for our guests. You will be the first point of contact for guests, assisting them with reservations, inquiries, and personalized concierge services for our 4* hotel and four aparthotels in Athens. Your attention to detail, communication skills, and passion for hospitality will ensure that every guest receives the highest level of service.

Main Responsibilities

Manage guest reservation requests via telephone, email, and reservation platforms, ensuring accuracy and timeliness.

Handle invoicing, guest payment transactions, and monitor commissions from OTAs (Online Travel Agencies).

Provide comprehensive concierge services, offering information about amenities and facilitating extra services for guests.

Respond promptly and courteously to all guest inquiries and requests before, during, and after their stay through multiple communication channels (telephone, extranets, SMS/Whats App, email), consistently delivering excellent customer service.

Address all guest complaints effectively, providing appropriate solutions to ensure guest satisfaction.

Coordinate arrival lists, managing arrival times, rates, and other relevant details from the day before guest arrival until check-in.

Manage external systems such as the channel manager, Property Management System (PMS), and OTAs extranets.

Support the Sales and Revenue Manager in pre-opening activities for new hotels, including contracting, creating, registering, and maintaining rate codes and policies, as well as setting up OTAs.

Ensure accuracy in booking information entered into the PMS, maintain guest history records accurately, and pre-register recurring guests.

Foster seamless communication with other departments (Sales, Revenue, Operations, Finance) to ensure a cohesive service experience for our guests.

Requirements

Minimum of 2 years of experience in Reservations Management within the hotel or hospitality industry.

Bachelor's degree in Hospitality Management or a related field.

Exceptional written and verbal communication skills in English, demonstrating clarity and professionalism.

Proficiency in the Microsoft Office suite.

Strong grasp of hotel distribution systems, including Property Management Systems (PMS), CM, and Booking Engines.

Effective problem-solving abilities and the capability to handle multiple tasks simultaneously.

Willingness and availability to work flexible shifts, including mornings, evenings, and weekends to meet operational needs.

We offer

Competitive compensation package.

Enjoyable and welcoming work environment.

Supportive management team dedicated to your success.

Training programs and opportunities for career development.

Opportunities for career advancement within the organization.

If you are interested in joining our team, please submit your resume. Rest assured, all applications will be handled with the utmost confidentiality.