• Greet and assist guests in a professional and friendly manner.
• Manage appointments and ensure accurate scheduling using the spa management system.
• Answer phone calls, respond to inquiries, and provide information about One & Only Spa treatments, services, and products.
• Process payments, handle cash transactions, and ensure correct administrative procedures.
• Provide individualized and personal attention to guests, maintaining a consistently high standard of guest care to ensure a welcoming atmosphere.
• Utilize computer systems for booking and database management with skill and proficiency.
• Handle guest inquiries, upsell retail items, and promote wellness offerings.
• Assist in retail sales of spa products and merchandise.
• Stay informed about spa services, promotions, and special offers.
• Collaborate with the spa team to enhance overall customer experience.

• High School completed; University Degree is a plus, preferably in customer service or Wellness/ Tourism Management.
• Minimum 2 years of experience in a similar position, ideally within a 5* Luxury Resort/Hotel.
• Excellent knowledge of spa treatments and products.
• Proficiency in Microsoft Office and spa management software.