Guest Services Team Leader / One&Only Kéa Island

Greece Job Openings

One&Only Kéa Island

Athens

October 16, 2024

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Shimmering in the depths of the azure Aegean Sea, a story-filled island of myths and marvels, One&Only Kéa Island emerges to honour untold beauty with authentic flavours of Greece. The warm Mediterranean hospitality is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

The Guest Services Team Leader supervises the Guest Services department which includes Bellmen/Buggy Drivers. He/She coordinates and assigns the arrivals and departures to all Bell Desk Attendants and when is necessary deliver luggage and pick up from guest rooms, transports guest and hotel packages and parcels.

Their interpersonal abilities make them an exceptional point of contact with every guest, to ensure their stay is as seamless and memorable as possible. At the same time, their analytical minds and composed character allow them to be the primary line of defense to prevent and solve any possible complaints. Their instinctive leadership empowers them to coordinate and orchestrate the operation with an efficient yet luxurious approach.

Key Duties and Responsibilities

Oversight Valet, Door & Bell Services, reporting to the Guest Services Assistant Manager.

Coordinates the pick-up luggage from room upon departure, moving luggage to storage or front unit

Maintains proper records of deliveries and pickups

Resolves customer complaints, assists customers with all queries related to hotel services, hours of operation, key hotel personnel, internal events, directions, etc.

Performs on the Job coaching and training

Ensures coverage in the lobby meeting and greeting guests

Ensures safety & security practices are maintained within the Front Drive to eliminate vehicle damages and/or theft

Communicates with team members to ensure the highest level of personalized service

Skills, Experience & Educational Requirements

English Level: Fluent (90%)

Education Level: Bachelor in Hotel Management or Technical or General Administration High School completed – University Degree optional (preferably with Bachelor in Hotel Management or Technical or General Administration)

Experience in the tourism sector at least 2 years. Preferably have knowledge Concierge, Front Desk

Excellent verbal and written communication

Detailed and Service oriented

Intermediate/Advanced computer skills

General knowledge of MS Office (Word, Excel, Power Point, Outlook, Publisher, and Internet)

Abid multitasker and capable of working under pressure

Outstanding communication and interpersonal skills

Excellent organizational skills

Leadership skills with a problem-solving ability

Team player oriented

Reliable and result driven

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