JW Marriott Crete Resort & Spa (opening 2025),
in Chania, Crete
is looking for an enthusiastic
Guest Experience Manager

The JW Marriott Crete Resort & Spa emerges from the balanced synthesis of Crete’s unique, pre-existing natural elements, and JW Marriott’s curated approach to elegant, quiet luxury, purposed to nourish the guest’s mind, body and spirit and to guide them to find mindfulness through a relaxing and revitalizing experience. Nestled in Chania, Greece, the resort stands out for its concept of offering everything a guest needs, in order for them to focus on themselves and reconnect to their whole self, their loved ones, and the beauty around them.

LOVE WHAT YOU DO EVEN MORE
At JW Marriott, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience. That’s The JW Treatment.

Role Functions

• Supervise and ensure the professional and smooth arrival, stay and departure process of guests in accordance with all JW Marriott Standards.
• Lead the GE team, ensuring that the guest experience agents are following up on all guest preferences and requests
• Greeting of all VIP guest / Return guests.
• Accompany same guests to their room whilst explaining resort activities, dining options etc.
• Explain room features and develop contact with VIP guests as a point of reference during their stay.
• Liaise with Front Office and Housekeeping on room allocation and preparation.
• Liaise with IRD/Butlers/Culinary with regards to welcome amenity and guest preferences.
• Communicate any important updates on guest preferences / feedback / requests etc. with relevant departments.
• Communicate and coordinate with security and bell attendants with regards to arrival time, transportation requirements etc.
• Work closely with FOM and Concierge team to reserve any special requirements as requested by guests.
• Ensure that follow up and remedial action is taken if complaints arise
• Overall responsibility for handling complaints and full satisfaction

Requirements

• Degree in Hospitality or similar
• Previous relevant experience in luxury hospitality
• Excellent knowledge of the English language (additional languages will be considered a plus)

Benefits

• Career development opportunities
• Employee wellbeing activities
• Excellent working environment
• Be part of Marriott & SWOT Hospitality family