Τοποθεσία Κέα πριν 6 μέρες Ημ. ανάρτησης πριν 6 μέρες Με κάποια εμπειρία Επίπεδο εμπειρίας Με κάποια εμπειρία Μερική απασχόληση Τύπος απασχόλησης Μερική απασχόληση Τουρισμός Κατηγορία θέσης Τουρισμός
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Shimmering in the depths of the azure Aegean Sea, a story-filled island of myths and marvels, One&Only Kéa Island emerges to honour untold beauty with authentic flavours of Greece. The warm Mediterranean hospitality is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

Daily operation of the Connectivity Center and ensures proper function of Connectivity Center Department as the Central Communication Center of the Resort in coordinating all Guest needs in a timely manner. To assist reservations team in maximizing Room Revenue and occupancy, entering reservations into Opera and offer availability over the phone. Has a thorough knowledge of all operations of the Connectivity Center as well as all Resort facilities and has a good understanding of all Departmental functions. Trains and directs Connectivity Center Colleagues and maintains effective Guest relations to ensure high level of Guest satisfaction. In addition, to perform all such duties and to carry out all such responsibilities as may be assigned from time to time to ensure the highest levels of personalized attention and standards of service.

Key Duties and Responsibilities

Supervises and ensures that all incoming calls, in-house calls, routing calls from Departments and Guests, local calls, trunk calls and long distance/IDD calls are handled in an efficient and courteous manner.

Assists Butlers in coordinating all Guest needs in a timely manner.

Adheres to, uphold and directs Connectivity Center Assistants to maintain their grooming standards, co-ordination and oversees the completion of the assigned duties.

Initiates and motivates Colleagues to minimize cost on all levels.

Maintains strong Inter-Departmental relations and communication to achieve synergy within the Department and the Resort.

Exercises proper selling, up-selling, cross selling and suggestive selling technique in order to maximize property revenue.

Maintains up to date knowledge on sales strategies, rates, products, packages, facilities and inventory at all times.

Skills, Experience & Educational Requirements

Advanced Diploma, Hotel Management or similar discipline

A minimum of 2 years’ experience supervising a Connectivity Center Team, experience in reservations department of 1 year at least

Speaks English fluently (Bilingual skills would be an added plus)

Experience in multiple facets of a Resort Connectivity Center (Opera PMS, Materials Control, HR Fusion, etc.)

Demonstrated experience in coaching, promoting and engaging the Assistants to outperform

Exceptional verbal and written communication skills

Passion for customer care with a desire and willingness to work in a Connectivity Center environment

Outstanding interpersonal and Guest management skills, strong business communication skills

This position is for the summer season of 2025.