Greece Job Openings

Epsilon Net

Technical Support Agent (Retail & Fuel)

Athens

FULL TIME

August 26, 2024

    layers
    Entry level, Customer services
    work_history
    Full Time, Permanent /
    location_city
    Company
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    Athens, Thessaloniki and Larissa
Epsilon Net S.A., the largest IT groups of companies in Greece and No.1 Best Workplace in Tech 2023, is seeking for the department of Retail & Fuel as a Technical Support Agent to join our dynamic team in Athens, Thessaloniki and Larissa!
Responsibilities:
  • Provide 1st level customer support using remote access tools for technical related issues.
  • Troubleshoot, repair, and provide accurate, creative solutions to technical issues while ensuring customers satisfaction.
  • Process requests received via telephone, email or ticketing system.
  • Identify the type of the customer’s contract to provide the best possible solution.
  • Prioritizes projects and operations tasks effectively.

Requirements:
  • A degree in Computer Science or Information Technology.
  • Excellent communication skills (both written & oral).
  • Excellent analytical & problem-solving skills.
  • Basic knowledge in solving Networking issues.
  • Enjoy being a team player.

Nice to have:
  • At least 1 year experience providing end user support in an IT/computer-related field ideally in Support services, will be considered as an asset.
  • Microsoft SQL Databases Experience.

We offer:
  • Multi-awarded working environment (10 Best Workplaces Hellas, 4 Best Workplaces Europe, 2 Best Workplaces™ for Women, 1 Best Workplace in Technology Awards)
  • Competitive remuneration package.
  • Ongoing training, opportunities & career development.
  • Private medical insurance.
  • Psychological support line.
  • Online personal- training programs.
  • Free participation in Epsilon Training & Epsilon College educational programs.
  • Hybrid working model.
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