Greece Job Openings

Epsilon Net

Τechnical Support Services

Athens

FULL TIME

September 3, 2024

    layers
    Entry level, Services, Customer services
    work_history
    Full Time, Permanent
    location_city
    EPSILON NET
    location_on
    Athens or Thessaloniki or Remote
Epsilon Net S.A., the largest IT groups of companies in Greece and No.1 Best Workplace in Tech 2023, is seeking for the department of Technical Support Services a Technical Support Services Agent to join our dynamic team!
Responsibilities:
  • Installing and configuring Epsilon Net’s Software to customer premises (Cloud or On-Premise).
  • Provide 1st level customer support services on Epsilon Net’s Software.
  • Configure, troubleshoot, repair and provide accurate, creative solutions to technical issues while ensuring customers satisfaction.
  • Prioritizes projects and operations tasks effectively.

Requirements:
  • A degree in Computer Science or Information Technology.
  • Excellent communication skills (both written & oral).
  • Excellent Problem-solving skills.
  • Enjoy being a team player.

Nice to have:
  • Microsoft SQL Databases Experience.
  • Familiar with Epsilon Net’s Software.
  • Customer Service Experience.

We offer:
  • Multi-awarded working environment (10 Best Workplaces Hellas, 4 Best Workplaces Europe, 2 Best Workplaces™ for Women, 1 Best Workplace in Technology Awards).
  • Competitive remuneration package.
  • Ongoing training, opportunities & career development.
  • Private medical insurance.
  • Psychological support line.
  • Online personal- training programs.
  • Free participation in Epsilon Training & Epsilon College educational programs.
  • Hybrid working model.
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