Hong Kong Job Openings
JPMorganChase
APAC Talent Acquisition Operations Specialist
FULL TIME
October 24, 2024
JOB DESCRIPTION
Build your career in HR as Operations Specialist. Be the catalyst to ensure precision, offer solutions, and excellent control environment to New Joiners.
As an HR Talent Acquisition Operations Specialist in APAC Talent Acquisition, you deliver a best in class, simplified, and personalized experience to current and future employees in support of their HR needs. You interact with all employee types at various levels on a range of topics and/or issues using strong attention to detail, thoughtfulness, and empathetic support. You adhere to company policy and guidelines in support of our mission to make dreams possible for everyone, everywhere, every day. You will play a key role in ensuring that new joiners and internal transfer across 16 APAC countries have a best-in-class onboarding experience. Based in Hong Kong, you will be a subject matter expert in regional hiring and onboarding processes and regulations and responsible for delivering exceptional client service, cross-functional support and quality monitoring.
Job responsibilities:
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
ABOUT THE TEAM
Build your career in HR as Operations Specialist. Be the catalyst to ensure precision, offer solutions, and excellent control environment to New Joiners.
As an HR Talent Acquisition Operations Specialist in APAC Talent Acquisition, you deliver a best in class, simplified, and personalized experience to current and future employees in support of their HR needs. You interact with all employee types at various levels on a range of topics and/or issues using strong attention to detail, thoughtfulness, and empathetic support. You adhere to company policy and guidelines in support of our mission to make dreams possible for everyone, everywhere, every day. You will play a key role in ensuring that new joiners and internal transfer across 16 APAC countries have a best-in-class onboarding experience. Based in Hong Kong, you will be a subject matter expert in regional hiring and onboarding processes and regulations and responsible for delivering exceptional client service, cross-functional support and quality monitoring.
Job responsibilities:
- Partner with local and Regional Recruiters, Local HR, Regional Onboarding Teams and other offshore teams to deliver a seamless offer and onboarding process that provides a first-class experience for new joiners in APAC
- Ensure that data integrity is monitored and maintained for all systems / processes in the Talent Acquisition and Onboarding process
- Contribute to regional and local projects, including on-site local or virtual orientation programs
- Be a subject matter expert (SME) for the onboarding process in the APAC region and local regulatory requirement, drive process enhancement, automation initiatives and simplification to enhance efficiency
- Execute controls in support of regulatory requirements and particulate in any project or mitigation, as required
- Partner with the internal and external teams to provide on-site support for Hong Kong offer and onboarding activity including visa permit application process
- Support any local HR team initiatives
- Bachelor’s degree in Human Resources or related field with at least 3 years professional experience
- Excellent written/verbal communication and influencing skills
- Demonstrates a proactive approach to identify and resolve issues, taking ownership from escalation through to resolution
- Time management skills coupled with the ability to organize and prioritize in a fast paced environment. Ability to deliver results and meet deadlines under pressure are critical.
- Exceptional attention to detail and ability to follow and understand complicated process
- Excellent senior stakeholder management, able to manage challenging client interactions independently
- Good team players locally and virtually. Open minded and has flexibility to manage changes.
- Experience in automation tools like Power Query or Alteryx, creating management reports, presentations, project management skills would be advantageous
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.
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