Hong Kong Job Openings

ZA Bank

Assistant Manager/Officer, Card Operations

FULL TIME

September 2, 2024

Responsibilities:

Handle all charge back requests raised by card holders (incl. Retail and Corporate).
Study charge back case details; determine the correct reason code to perform the charge back.
up with card association (VISA) offline or online of dispute portal until closure of case. Ensure all deadline set by charge back guideline are adhered strictly.
up with customer regarding supporting documents, dispute outcome and status.
Handle customer’s enquiry, feedbacks and complaints regarding the dispute cases or other correspondences.
the standard operational procedures and compliance with HKMA regulatory requirements or charge back guideline governed by card associations (VISA).
Provide timely and accurate management information as required
Assist to update Card Dispute Handling related procedures.
Assist in conducting UAT on system and other ad hoc projects

Requirements:

Diploma holder in related field;
At least 2 years in banking sector with more than one year experience of chargeback processing. Preferred experience in Corporate Card sector.
Knowledge of VISA Card association compliance requirement.
Good command of both written and spoken in English and Chinese, Putonghua proficiency is an advantage
Strong analytical skills and PC Knowledge

ABOUT COMPANY

ZA Bank

Hong Kong

Fintech

ZA Bank Limited (“ZA Bank”) is the first batch of virtual banks in Hong Kong licensed by HKMA in 2019. It was established by ZA International, the int...

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