Title: Client Service Representative
Location: Hong Kong
Working Hours: Monday to Friday - 9am - 6pm
Hybrid


As a Client Service Representative, you will be responsible for providing clients with business-to-business support, taking and fulfilling orders, as well as managing a portfolio of digital assets. Additionally, you will be working with the Product Manager with different duties. This role would suit someone who is internet savvy and seeking a career working with cutting-edge technology and global internet branding.
Some of the things you will be doing:

• Building and maintaining client relationships by providing excellent customer service to both internal and external clients

• Providing service support for accounts (handling service issues, invoicing questions and research for individual client requests)

• Managing a portfolio of domain names, trademarks and brand protection business to help protect and secure their global internet brands

• Taking and fulfilling orders, partnering with our clients to become their trusted advisor

• Identifying new revenue opportunities/enhancements to product offerings

• Cooperatively work with Service Support teams to complete internal and external customer orders

• Assisting Product Managers with brand launches, problem-solving, product development and troubleshooting

• Understanding and communicating Industry changes and new product offerings to clients

• Research and analysis of customer data

• Conducting online demonstrations for clients and sales staff
  

What technical skills, experience, and qualifications do you need?

• Must be fluent in English and Mandarin/Cantonese

• Experience in a similar customer service-orientated role is advantageous

• Outstanding written and verbal communication skills

• Strong Microsoft Office skills including MS Excel, Word and Outlook

• Ability to work independently as well as on a team

• Exceptional organizational skills with the ability to prioritize work, unsupervised, under pressure in a busy environment

• Previous experience in producing quality results with high attention to detail

• Ability to be direct, open, and honest when dealing with customers and co-workers
  

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