Description
Title: Client Service Representative
Location: Hong Kong
Working Hours: Monday to Friday - 9am - 6pm
Hybrid
As a Client Service Representative, you will be responsible for providing clients with business-to-business support, taking and fulfilling orders, as well as managing a portfolio of digital assets. Additionally, you will be working with the Product Manager with different duties. This role would suit someone who is internet savvy and seeking a career working with cutting-edge technology and global internet branding.
Some of the things you will be doing:

• Building and maintaining client relationships by providing excellent customer service to both internal and external clients
• Providing service support for accounts (handling service issues, invoicing questions and research for individual client requests)
• Managing a portfolio of domain names, trademarks and brand protection business to help protect and secure their global internet brands
• Taking and fulfilling orders, partnering with our clients to become their trusted advisor
• Identifying new revenue opportunities/enhancements to product offerings
• Cooperatively work with Service Support teams to complete internal and external customer orders
• Assisting Product Managers with brand launches, problem-solving, product development and troubleshooting
• Understanding and communicating Industry changes and new product offerings to clients
• Research and analysis of customer data
• Conducting online demonstrations for clients and sales staff

Profile

• Must be fluent in English and Mandarin/Cantonese
• Experience in a similar customer service-orientated role is advantageous
• Outstanding written and verbal communication skills
• Strong Microsoft Office skills including MS Excel, Word and Outlook
• Ability to work independently as well as on a team
• Exceptional organizational skills with the ability to prioritize work, unsupervised, under pressure in a busy environment
• Previous experience in producing quality results with high attention to detail
• Ability to be direct, open, and honest when dealing with customers and co-workers

Offer
At CSC®, we’re always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.

CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

• CSC is a great place to work with smart and dedicated people.
• We have been voted a Top Workplace every year since 2006.
• We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for success sharing, bonus, or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package as part of your Total Rewards that includes annual leave, tuition reimbursement, employee referral bonuses, and more.

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