Hong Kong Job Openings
EY
Consulting - Business Transformation - Customer Growth & Experience - Senior Manager - Hong Kong
September 1, 2024
The opportunity
In an ever-more volatile and unpredictable world, making the right strategic decisions is key to successful and sustained business performance. As a strategic direction advisor, you’ll use your analytical ability to translate the corporate strategy of leading organizations into meaningful change. Working in high-performing teams, you’ll help clients develop growth strategies, improve strategic decision-making and planning, define more effective operating models and develop strategic profit improvement initiatives.
You’ll have the opportunity to grow, too. Our structured learning and development program means you’ll progress personally and professionally. And working as part of the global EY network, you’ll gain unrivaled experiences across a diverse range of clients, sectors and geographies. So whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
Your Key Responsibilities
- Formulate and drive Omni-channel Customer journey strategies to achieve business objectives that drive customer growth, enhance customer experience, and build customer loyalty
- Lead projects and tasks related to customer journey transformation and operation efficiency to achieve revenue growth and service excellence
- Ability to Develop and manage the Customer Experience framework, strategizing the consumer process and journey.
- Experience in Customer Data Analytics and Product / Service Design
- Experience in leading and implementing Sales & Marketing Solution (e.g. CRM, Market Automation, Master Data Management etc) and Product Portfolio and Development Solution are preferred
- Work with key stakeholders across EY’s practices to drive its growth strategy over the next five years and beyond
- Lead execution teams with a focus on delivering excellence to ensure a high proportion of repeat and follow-on business
- Play a key role in all aspects of practice development including internal and external recruitment, developing coaching and managing team members to elevate performance levels across the team, client account management, solutions and capability enhancement, and driving a culture of operational excellence and quality in client service
- Generate ideas to utilize digital platforms for enhancing customer communications, services, and experience
- Lead team members to liaise with stakeholders to ensure all projects and tasks are effectively managed
Requirements
To qualify for the role you must have:
- Ability to manage complex sales and delivery processes in the consulting environment, taking a mid- to long term view to develop ongoing relationships and pipeline
- Credibility to deliver on complex large-scale programs, bringing full experience of winning and delivering projects in a relevant space
- Ability to work across a diverse client portfolio often involving a diverse network of stakeholders and investors
- Customer oriented with excellent negotiation and influencing skills
- Excellent knowledge in business and strong analytical and decision-making skills
- Deep understanding of the complexities of delivering large assignments, and a proven track record of overcoming associated challenges
- Candidates with less experience may consider as manager.
What Working At EY Offers
- Support and coaching from some of the most engaging colleagues around
- Opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that’s right for you
About EY
As a global leader in assurance, tax, strategy, transaction and consulting services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Build your legacy with us.
Apply now.
New Job Alerts
FortisHill Consulting Limited
(Deputy) Head of Operation - Banking
FULL TIME
November 19, 2024
View Job DescriptionQuality Healthcare Medical Centre Limited
診所文員/ 診所秘書 Clinic Clerk / Medical Secretary (中環)
Central
FULL TIME
November 19, 2024
View Job Description![LUBUDS F&B Group [米芝蓮 - 高級中菜] 侍應 Server / 部長 Captain / 主任 Supervisor](/storage/logo/LUBUDS_F_B_Group.jpeg){kind=logo}
LUBUDS F&B Group
[米芝蓮 - 高級中菜] 侍應 Server / 部長 Captain / 主任 Supervisor
FULL TIME
November 19, 2024
View Job Description
Valuable Capital Limited
Operations Officer, OTC Department
FULL TIME
November 19, 2024
View Job Description
Hong Kong Health Check and Medical Diagnostic Group Limited
Health Care Assistant 健康服務助理 - 沙田
Sha Tin
FULL TIME
November 19, 2024
View Job Description
Prince Jewellery & Watch Company Limited
Assistant Finance Manager
FULL TIME
November 19, 2024
View Job Description
嘉捷香港有限公司 Dusservice Hong Kong Ltd.
紅磡商廈清潔員 (6天工作 7am - 5pm)
Hung Hom
FULL TIME
November 19, 2024
View Job DescriptionLooking for similar job?
EY
Consulting - Mtel - Programmer - Staff Associate - Hong Kong
September 2, 2024
View Job Description
EY
Consulting - Financial Services, Actuarial Services, Staff Associate - Hong Kong
September 2, 2024
View Job Description
EY
Consulting - Mtel - UI/ UX Designer - Staff Associate - Hong Kong
September 2, 2024
View Job Description
EY
Consulting - Risk Consulting - Government & Public Sector - Manager - Hong Kong
September 2, 2024
View Job Description
EY
Consulting - Business Transformation - Manager - Hong Kong
September 2, 2024
View Job Description
EY
Consulting - Mtel - Mobile Application Developer - Staff Associate - Hong Kong
September 2, 2024
View Job DescriptionSee What’s New: EY Job Opportunities
EY
Business Consulting - Capital Projects & Infrastructure (TD) - Senior Procurement Advisor
FULL TIME
November 1, 2024
View Job Description
EY
FAAS Senior Manager - Finance Regulatory Reporting
FULL TIME
November 1, 2024
View Job Description
EY
Corporate Tax Senior Manager - Dublin/Cork/Galway/ Limerick/Waterford
Waterford
FULL TIME
November 1, 2024
View Job Description
EY
FS Technology Consulting - AI and Data - Data Consultant, Risk and Finance - Snr Consultant/Manager
FULL TIME
November 1, 2024
View Job Description
EY
FS Technology Consulting - Senior SAP S/4 HANA General Ledger Specialist - Senior Manager - Dublin
FULL TIME
November 1, 2024
View Job DescriptionNew Job Alerts
FortisHill Consulting Limited
(Deputy) Head of Operation - Banking
FULL TIME
November 19, 2024
View Job DescriptionQuality Healthcare Medical Centre Limited
診所文員/ 診所秘書 Clinic Clerk / Medical Secretary (中環)
Central
FULL TIME
November 19, 2024
View Job Description
LUBUDS F&B Group
[米芝蓮 - 高級中菜] 侍應 Server / 部長 Captain / 主任 Supervisor
FULL TIME
November 19, 2024
View Job Description
Valuable Capital Limited
Operations Officer, OTC Department
FULL TIME
November 19, 2024
View Job Description
Hong Kong Health Check and Medical Diagnostic Group Limited
Health Care Assistant 健康服務助理 - 沙田
Sha Tin
FULL TIME
November 19, 2024
View Job Description
Prince Jewellery & Watch Company Limited
Assistant Finance Manager
FULL TIME
November 19, 2024
View Job Description
嘉捷香港有限公司 Dusservice Hong Kong Ltd.
紅磡商廈清潔員 (6天工作 7am - 5pm)
Hung Hom
FULL TIME
November 19, 2024
View Job Description