IT Technician for User Service Team in Information Technology Services

Hong Kong Job Openings

Hong Kong University

FULL TIME

October 15, 2024

Ref.: 530215
Work type: Full-time
Department: Information Technology Services (40000)
Categories: Executive / Technical / Support
Hong Kong

IT Technician for User Service Team in Information Technology Services (Ref.: 530215)
Information Technology Services provides central IT services to support the University’s teaching, learning, research and administrative activities. ITS is transforming its organization to support its new strategic development and strategic adoption of new technologies. Information about ITS can be obtained at https://www.its.hku.hk/.
The Role

Providing technical support to end users;
Ensuring the proper functioning of users’ desktops, laptops, and other devices;
Working closely with the system team to provide timely and effective solutions to end-user issues; and
Resolving both hardware and software issues.

Qualifications and Qualities

A diploma in Information Technology or a related discipline
A good command of written and spoken English and Chinese (including Putonghua)
Strong communication, analytical and problem-solving skills
Self-motivated and a team player
Certifications of ITIL and CTS, and relevant working experience in project management are preferred.

They should have knowledge of or experience in some of the following areas:

Providing technical support to end-users either in-person or remotely
Troubleshooting and resolving hardware and software issues, and escalating issues to second-tier support when necessary
Resolving network connectivity problems
Hands-on experiences in maintenance of LAN sockets and testing network cable connectivity
Hands-on experience in supporting both Windows and MAC platforms
Hands-on experience in supporting i OS and Android devices
VIP supporting
Responsible for installing and configurating various hardware and software components, such as printers, desktops, laptops, Operating Systems, and productivity software
Ensuring that all systems and equipment are in compliance with corporate policies and legal requirements, such as data privacy laws and regulations.
Hands-on experience in supporting computer-based audio-visual solutions including webcasting, video streaming, and video conferencing.
Familiar with live streaming and video conference solutions, and software management (experience with Microsoft Teams, Zoom and knowledge with different end-point devices are preferred)

What We Offer
The appointment will be made on fixed-term full-time contract for 2 years, to commence as soon as possible with the possibility of renewal subject to satisfactory performance. A highly competitive salary commensurate with qualifications and experience will be offered, together with contract-end gratuity and University contribution to a retirement benefits scheme at 10% of basic salary. Other benefits include annual leave and medical benefits.
How to Apply
The University only accepts online application for the above post. Applicants should apply online and upload an up-to-date CV. Review of applications will start as soon as possible and continue until December 15, 2025 or until the post is filled, whichever is earlier.
The University is an equal opportunities employer and
is committed to equality, ethics, inclusivity, diversity and transparency

Advertised:Oct 16, 2024 (HK Time)
Applications close:Dec 15, 2024 (HK Time)

We regret to inform you that this job opportunity is no longer available as it has expired

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