Job Title: Technology Solutions Specialist - Salesforce
Location: Hong Kong Island
Job Description:
We are seeking a skilled Technology Solutions Specialist to join our team. In this role, you will collaborate with both offshore and client teams to deliver high-quality technology solutions, ensuring that applications meet client standards and operational requirements.
Key Responsibilities:
Collaborate with Teams: Work closely with offshore and on-site teams to support, build, integrate, and deliver technology solutions.
Monitor Operations: Oversee daily operations to ensure application solutions adhere to client policies and quality standards.
Production Support: Provide effective production support, ensuring that handover materials are well-prepared for seamless transitions.
Incident Management: Communicate with clients on-site to manage incidents and issues, ensuring prompt resolution.
Team Supervision: Supervise the offshore team to deliver application maintenance support.
Proactive Monitoring: Monitor application production incidents and resolve them within agreed service levels.
Service Request Management: Manage the BAU support team to effectively handle service request tickets.
Root Cause Analysis: Assist Incident and Problem Management teams with root cause analysis and propose effective resolutions.
Requirements:
Education: Bachelor’s degree in IT, Computer Science, or a related field preferred.
Experience: 2-3 years of full life-cycle experience in analysis, architecture, and design documentation.
Salesforce Expertise: 2-3 years of experience with Salesforce, including:
Salesforce Service Cloud and Marketing Cloud
APEX class development
Data object models (standard and custom objects, relationships)
SOQL and SOSL development
Salesforce Lightning components and framework
ETL processes integrated with Mule Soft applications
Database Knowledge: Strong understanding of relational databases, particularly Microsoft SQL (SQL/PLSQL), MS Access, and Oracle.
Preferred Skills: Knowledge of Open Shift, CI/CD, Jenkins, Node JS, Java, and React JS.
Cloud Proficiency: Understanding of Azure Cloud services (Azure ADB2C, Azure Key Vault, ADLS, Azure Dev Ops).
Monitoring Tools: Familiarity with monitoring tools such as Kibana and Dynatrace.
Technical Skills: Proficient in design, development, coding, testing, and debugging.
Communication: Excellent communication skills with fluency in English.
Why Join Us?
Impactful Work: Contribute to high-quality technology solutions that make a difference.
Career Development: Opportunities for professional growth and skill enhancement.
Collaborative Environment: Work in a supportive team that values innovation and collaboration.
How to Apply:
If you are ready to advance your career as a Technology Solutions Specialist, please submit your resume and cover letter to luka.ng@actoncl.com . We look forward to hearing from you!
Keywords:
Technology Solutions Specialist Jobs
Salesforce Developer Careers
IT Support Roles
Application Management Positions
Cloud Technology Opportunities
Job Type: Full-time
Pay: $22,000.00 - $36,000.00 per month
Benefits:

• Medical Insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Performance bonus