• Profit

o Maximizing profit through creating revenue and top line sales, influencing on staff and sales spending
o Ensuring expenses including payroll costs in owned operated stores is used effectively

• Leadership

o Leading by example, and provide coaching and feedback to ensure RSM’s, office staff, franchisees, multi-branded retailers and store staff can be the best they can be now and in the future
o Establishing and driving workforce planning processes within a team environment with a focus on identifying developmental opportunities and plans for career growth with the team
o Pro-actively developing own product and jeweler knowledge, leadership and business skills via various initiatives
o Implementing and monitoring an effective store visit call cycle
o Managing team to effectively use Developmental Action plans to coach their store teams.

• Relationship Management

o Cultivating and maintaining strong relationships with colleagues, store owners, franchisees and staff
o Working collaboratively with colleagues from team and EE office

• Retail Operations

o Effectively co-ordinating support services such as retail services, VM, training, marketing, merchandising, HR, IT etc. for store openings and handovers
o Driving and attending promotional and other special events, with support from Marketing
o Ensuring all visual merchandising in store is carried out in line with PANDORA’S guidelines and branding
o Ensuring team members within the country attend and complete all assigned training, including sales, product, jewelry, compliance and retail operations procedures
o Ensuring stores and business partners comply with policies, legal requirements and ethical standards
o Maintaining and securing allocated sample ranges in order to keep these in an appropriate condition for customer presentations
o Driving achievement of all agreed KPI’s through regular review and action planning
o Utilizing reporting systems and tools to analyses business performance and take prompt corrective action as appropriate
o Monitoring developments in the industry, providing feedback and recommendations to Sales Director in relation to industry intelligence (competitor launches etc.) and growth opportunities

• Merchant

o Cooperation with Merchandising Department to influence inventory mix and levels within retail stores to achieve sales targets